Nurse Leadership exam 2

True or False: Quality Control is a continuous improvement cycle.

True

What are the 6 Properties of Quality?

Effectiveness, Efficiency, Equity, Patient Centeredness, Safety, Timeliness

Which part of the management function cycle does Quality fall under?

Controlling

What government agency sets standards for and measures quality in health care?

Centers for Medicare and Medicaid Services (CMS)

What type of decision making solves problems at the lowest, practical managerial level?

Decentralized Decision Making

What is a Linear Structure?

A structure that often produces monotony, alienates workers, and follows a strict chain of command.

What is Organizational Culture?

The total of an organization's beliefs, history, taboos, formal/informal relationships, and communication patterns.

What is Flat Design in organizational structure?

An organizational structure that removes hierarchical layers and allows more authority/decision making where the work is carried out.

What is Authority in management?

The official power to act and direct the work of others.

Name three types of wearable devices used in healthcare.

Smart Watch, Smart Ring, Smart Glasses, Life Alert, Glucose Monitors.

What is Telecare?

Providing remote care, usually at home, to promote independence.

What are benefits of Electronic Health Records?

Promote patient health outcomes, improve interprofessional communication, and reduce medication errors.

Name three types of telemedicine used in healthcare.

EHR, EMAR, Remote Monitoring, Telemetry, Hospital @ Home, LifeVest, Loop Recorder.

What is Telemedicine?

Actual diagnosis and treatment recommendations through telecommunications, often from a different city or state.

True or False: You should stick to the plan, regardless of changing circumstances.

False

Give 1 of the 4 reasons why plans fail.

Sound strategies are not used, Inadequate delegation of authority, Not recognizing organizational goals and needs, Planning too narrow in scope.

What is the goal of planning?

Proactive

What does SWOT analysis stand for?

Strength, Weakness, Opportunity, Threat

Who should be involved in organizational planning?

Those who are affected by the plan.

What is Forecasting in planning?

The use of available historical patterns to assist in planning.

What is New Leadership in organizational culture?

Building a new organizational culture often requires this.

What are Magnet Hospitals known for?

Open participatory management, high nurse satisfaction, and improved patient outcomes.

What is Organizational Climate?

The perception of an organization by its employees.

What is Benchmarking?

The process of measuring against best-performing organizations and used for standard development and performance improvement.

Name one job title from each of the three levels of management.

Top: Board, CEO, CNO, Administrator; Middle: Director, Manager, Supervisor, Department Heads; First: Team leads, charge nurses, case managers, primary care nurses.

describe the American Nursing Association’s definition of nursing informatics

“The specialty that integrates nursing science with multiple information management and analytical sciences to identify, define, manage, and communicate data, information, knowledge, and wisdom in nursing practice.”

Examples of SWOT

describe the steps necessary for successful strategic planning

·       Clearly define the purpose of the organization.

·       Establish realistic goals and objectives. Make sure plan is realistic.

·       Identify external constituencies (people/groups) and determine their assessment of the organization’s purposes. Get outside perspectives.

·       Clearly communicate the goals of the plan to the constituents (people/groups).

·       Develop a sense of ownership of the plan and allow others to be included in making successful.

·       Develop strategies to achieve the goals.

·       Ensure that the most effective use is made of resources.

·       Provide a base from which progress can be measured. To monitor improvement.

Purpose of organizational planning:

To reach a goal. Align goals and strategies to accomplish mission

Nurse sensitive indicators

CLAPSI, H caps (patient satisfaction surveys),

, limitations, and ethical concerns of technology use in healthcare

Potential errors, reliant on technology. Complacent notes.

describe the benefits of technology use in healthcare

fast and effective

Teleheath

Telemedicine

Telecare

describe how tools such as SWOT analysis can facilitate the strategic planning process