Accommodations Industry Flashcards

Vocabulary flashcards covering hotel classifications, revenue sources, market segmentation, rate structures, seasonality, performance metrics, booking channels, and organizational structure based on the accommodations industry lecture notes.

Small Hotel

A hotel size classification defined as having 1 to 150 rooms.

Medium Hotel

A hotel size classification defined as having 151 to 400 rooms.

Large Hotel

A hotel size classification defined as having 401 to 1500 rooms.

Mega Hotel

A hotel size classification defined as having 1501 or more rooms.

Burj Al Arab

A hotel located in Dubai, UAE featuring 202 suites.

Westin Edmonton

A 416-room hotel rated 3.5 Stars on TripAdvisor and 4 Diamonds by AAA.

Hotel Revenue Sources

The key revenue-generating components of a hotel, comprising Rooms, Food and Beverage, and Outlets.

Transient Demand

Individual guest segment categorized into Business and Leisure travel, encompassing short-term, long-term, and walk-in guests.

Group Demand

Organized group guest segment categorized into Corporate, Association, and Leisure, including Conferences, Conventions, Meetings, SMERFE, and Tours.

BAR

Best Available Rate; a standard benchmark pricing structure used by hotels.

Rack Rate

The standard, non-discounted rate published by a hotel for a room.

LNR

Locally Negotiated Rate; a discounted rate negotiated between a hotel and local businesses or organizations.

Seasonality

Fluctuations in hotel occupancies based on time of year, season, holidays, location, and weather.

Demand Compression

A market dynamic where high occupancy rates in primary areas force excess guest demand into secondary surrounding submarkets.

RevPAR

Revenue Per Available Room; a key performance metric recorded alongside occupancy rates in hotel market reports.

2020 Alberta Hotel Performance

An annual average occupancy level of $29.6\%$ and RevPAR of $\\n32.75$ for Alberta hotels (excluding resorts).

2021 Alberta Hotel Performance

An annual average occupancy level of $36.5\%$ and RevPAR of $\\n39.84$ for Alberta hotels (excluding resorts).

GDS

Global Distribution System; an electronic network used for travel reservations, with examples including Amadeus and SABRE.

CRS

Central Reservation System; a centralized booking network used to maintain hotel room availability and reservations.

IDS

Internet Distribution System; an online hotel booking distribution channel.

OTA

Online Travel Agent; third-party online booking platforms such as Booking.com, Expedia, and Travago.

Hotel Organization Chart

A structural diagram illustrating departmental hierarchies and mobility paths under the General Manager, spanning Controller, Sales Manager, Customer Service Director, HR Manager, F&B Director, and Front Office Manager.