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What is a Mission Statement?
The overall aim and purpose of a business:
Not the objectives or how they will meet it
What are the Hierarchy of Objectives?
The order of importance for objectives within a firm:
As you go up, they become increasingly strategic
As you go down, they become increasingly detailed

Who does a Mission Statement target? (4 things)
Staff
Customers
Investors
Society
What 3 things make a good Mission Statement?
Clear and motivates
Easy to understand/remember (for all stakeholders)
Differentiated from rivals
What are some Cons of Mission Statements?
Can be vague and general
State the obvious - no differentiation
Everyone must be on board with it to be effective
Business actions may not fit it
What are Objectives?
Specific Statements to achieve the aims of a firm
What are Corporate Objectives?
Objectives that relate to the firm as a whole
Why does a firm have Corporate Objectives?
Gives Strategic focus
Measures whole firm performance
Informs decision making
Helps to create detailed functional objectives
What are Functional Objectives?
The detailed instructions to meet the Corporate Objectives
E.g. release 5 products in one year
What are SMART Objectives?
Objectives that are:
Specific
Measurable
Achievable
Relevant
Time-bound
What is SWOT Analysis?
A way for a firm to assess its competitive strength and nature of its external environment
What does SWOT mean?
Internal to Firm:
Strengths
Weaknesses
External to Firm:
Opportunities
Threats
How can we assess Strengths and Weaknesses using SWOT?
See Competitive advantages (Market share, brand image, efficiency etc.)
Benchmark w/rivals
Use Key Performance Indicators (KPIs)
How can we assess Opportunities and Threats using SWOT?
Take advantage of opportunities
See to protect against threats
Use Risk management and contingency planning
What are the Pros of SWOT Analysis?
Logical Structure
Focuses on strategic issues
Encourages external environment analysis
What are the Cons of SWOT Analysis?
Lacks focus
Bias
Can quickly become out of date
What is PESTLE Analysis?
A way to analyse the external environment
What does PESTLE mean?
Political (policy, govt. spending etc.)
Economic (interest, GDP)
Social (tastes change, pressure groups)
Technology (new, dynamic in market)
Legal (Law, health and safety)
Ethical/Environmental (Sustainability, ethical source)
What are Porter’s Five Forces?
The framework for analysing the nature of competition within a market:
New Entrant Threats
Bargaining power of Suppliers
Bargaining power of Customers
Threat of Substitute Products
Intensity of Rivalry
How can a firm be affected by New Market Entrants in Porter’s 5 Forces?
New Entrants gain market share and rivalry increases
So firms make barriers to entry like EoC, Brand loyalty and Good Supplier Relations
How can a firm be affected by Bargaining Power of Suppliers in Porter’s 5 Forces?
Suppliers will exercise their power:
Sell at higher price (profit reduces)
Know that they’re one of few that can supply
Resources are scarce, so will take advantage of it
How can a firm be affected by Bargaining Power of Customers in Porter’s 5 Forces?
Powerful customers pressure to lower prices (Pressure groups
How can a firm be affected by the Threat of Substitute Products in Porter’s 5 Forces?
Customers have choice, and so may choose the cheapest alternative
Customer loyalty can limit the threat
How can a firm be affected by Intensity of Rivalry in Porter’s 5 Forces?
Firms must compete and differentiate constantly
Must constantly MR and R&D to compete effectively
Promote heavily to expose brand further