COSC 284 - Final Exam

Maintain an attitude consistent with the _________ ?

FACTS

All information is not factural. Do not jump to conclusion. _____________.

Consider the source.

Strategies for more Respectful Workplaces

Make ethics a leadership priorty

Focus on achieving success the right way

Be attuned to the impact of organizational change

Nurture a speak up culture

Be Transparents

Strategies for more Respectful Workplaces

1) Make ethics a _______ priorty

Leadership

Strategies for more Respectful Workplaces

2) Focus on achieving success the ________

right way

Strategies for more Respectful Workplaces

3) Be attuned to the impact of ________ change

organizational

Strategies for more Respectful Workplaces

4) Nurture a speak up ________

culture

Strategies for more Respectful Workplaces

5) Be _________

Transparent

Anger is just one letter away from

DANGER!

What does CC mean?

Limit Copies

What does BCC mean?

Blind Copies

Four D’s

Decide, Delegate, Date, Delete

Reply within ____?

24 Hours

What do you include at the bottom of every email?

Contact Information

Emails are not ______ conversations

Private

T or F? An email should be professional as a letter?

True

Delete does not mean “______”

Delete

Don’t hide behind your _______

computer

Emails do always make it to the _________

other party

Company retention requires emails to be ___________

stored and are discoverable

Don’t be a coward and _______________

deliver bad news by email

4 Acts of Communication

Speaking, Nonverbal, Writing, and Listening

Difference between hearing and listening?

Engagement or Attention

What is nonverbal communication? Face/Eyes, Body Language, and _______

Tone

What is meant by: Communication is not One Size Fits All?

Platinum Rule - What they prefer. You must adapt

How many Generations are out there in the industry?

Baby Boomer, _____, ______, ______

Gen X,Y, Z

Where or how do you start communicating at all level?

By forming personal relationships

What written forms of business communications have you learned?

Memorandums, emails, letters, RFIs, Meeting Minutes

What must be done after preparing any form of written communications?

Proofread, Spell Check

Apply “Measure Twice, Cut Once” to verbal communcation

Think twice, speak once

What does it mean to “be a proton”

Stay positive (tone)

What are powerful words to use?

Thank you, Please, Im sorry, I don’t know

Proper response when asked to do a menial task?

I can do that!

What about the use of offensive language?

Maintain the High Ground

#1 B for communication

Be Prepared

#2 B for communication

Be Kind

#3 B for communcation

Be Brief

#4 B for communication

Be Gone

First thing to say when making or taking a phone call

Your name, Company

What are some rules to consider before answering a phone call?

Don’t have time ot talk

Someone is in your office

Already on the phone with another person

How many times should you provide your phone number in a voice message?

At least twice, slowly

3 P’s of making a presentation

Preparation, Passion, and Practice

How can you avoid “Playing Phone Tag”?

Leave a message with requested information

Leave message when you will call again

Leave a message when you will be available

Every workplace has its ____________ and ____________

own unique culture, established norm

You must adapt to the __________

culture

Each person is part of a team, with specific tasks that they __________ for.

are accountable

Each person must see and appreciate the ____________ they are to perform

value of the task

T or F? There are menial tasks

False

Other name for “Information Age”

Managing Information

3 Components of Work Ethics

Interpersonal Skills, Dependability, and _____________

Initative

The ability to manage relationships with other (older and younger) people

Interpersonal Skills

What gets you fired first?

Dependability

What is Initative?

The capacity to act on one’s own without prompting

What is the Bottom Line?

YOU MUST ACCEPT THE RESPONSIBILTY FOR THE CONSEQUENCES OF YOUR DECISIONS