Yardhouse host training

How often do we do restroom checks

Ideally every 15 min

When do you start menu checks

• While doing other checks (ex restroom check)

• When noticing menus are low at host stand

How to do menu checks

Walk to kitchen area near drinks and collect menus in bin, leave one for servers. Then walk to server side station near table 47 and collect the menus in bin, leave one for servers. Last, walk to host stand and leave menus on top of counter. Clean menus during down time

How to do restroom checks

Look under sink for gloves and put on one. Then look through toilet stalls and pick up garbage to throw away or flush. Then look at toilet paper/toilet seat cover in stalls to make sure it's not low amount. If it is, check under sink for toilet paper and replace low one, throw away low one. Check paper towels besides sink for low amount, if so repeat steps for toilet paper. With gloved hand or foot, push down trash to leave room. Check upstairs for seat covers

How to do roller (silverware) checks

Bring empty roller bins from host stand to the back kitchen area on your left before lockers. Bring new/full roller bins with you to host stand

When do you start table checks

• When floor plan shows mostly orange/purple table colors

• When lots of ppl are leaving

Color dime time - yellow/beige table

Just started/just sat guests, haven't ordered yet

Color dime time- green table

Guests ordered drinks

Color dime time- blue table

Guests ordered food/entrees

Color dime time- purple table

Guests closed out tab

Color dime time- orange table

Dirty table

Color dime time- red table

Table is closed out

when greeting guests and letting them know if there's a wait time, what do you do if unsure of quote/wait time

Ask conductor host (on your right)

Roles of host- greeter

Greets guest, let them know wait times and takes down info for wait list

Roles of host- seater

Seats guests

Roles of host- reducer

Seats guests, restroom checks, roll up checks, table checks

Roles of host- conductor

Assigns and seats tables, notifies parties

Roles of host- takeout

Takes orders and packages orders

How to answer phone

Greet [good morning, afternoon, evening], thank you for calling Pasadena yardhouse. This is Jinea. How can I assist you?

How to accommodate guests

Opening doors for guests w wheelchair, asking parents if need booster or high table for kids, asking parents if they'd like kids menu for their kids, seating guests w wheelchair at table (to not block way of servers), arranging table for guests if needed, adding chairs for more guests seated at table, if parents want to sit at bar but has kids, offer the chairs near bar (seats 601, 604, 605, 609)

If a guest brings a pet, you are required to ask:

Is this your service animal

Reservation (reso) vs call ahead

Reso- guests request a table in advance/for future date

Call ahead- guests request a table on the day of

Call ahead- what to know

• always ask a manager before is its allowed for the day

• Dial 211 to communicate with management

Besides call ahead, when should you also dial 211 for management

• Reservations

• Big parties

• Complaints

What terms are used in passing staff, esp servers, to be aware of

Behind - server is behind you

Corner - server is walking around corner

As a host, who has right of way when walking around tables

Servers, bussers, any staff if they are carrying something (ex. Drinks)

If handling cakes, where do they go

Keg room on the shelf near door

When food running, what picks do we leave on foods?

Gardein picks and meat temperature picks