Interviewing and Assessment

Pain

________ and depression are conditions a patient may bring to your attention through interviewing.

what is the first thing you do when you answer the phone

identify yourself

how do you deal with communication barriers

use family members and interpreters

what if the patient cannot remember all of their medications or their pharmacies phone number

contact community pharmacy; talk with family members, get detailed description
of medication, contact patient’s MD, obtain previous medical records

How do you end the interview?

summarize and document

How do you start the interview

greet client by name and then introduce yourself and your purpose

why establish a rapport

builds consideration and respect

what is probing

asking in a way that elicits the most accurate information

what is an open-ended question

opens conversations and asks for more discussion

what is a close-ended question

a yes/no response

what are four interview conciderations

type of information and environment, start and ending of an interview

as the privacy of the interview setting increases what also increases

the amount of information retained