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clause
string of language w/ subject and verb
F.A.N.B.O.Y.S.
For
And
Nor
But
Or
Yet
So
action verb
managing, analyzing, completing
passive verb
is, am, were, was
camoflauged verbs
-ion
functional word
express relations
content word
carry meaning
connotative
underlying meaning, perception
denotative
meaning by definition
abstract
intangible, conceptual
concrete
tangible (five senses)
time, idea, anger, happiness
abstract
chair, table, wall
concrete
A.I.D.A.
1. grab Attention
2. Introduction, Interest
3. create Desire
4. request Action
illustrators
good; intended movements to facilitate content
regulators
bad; habits, nerves, anxieties
generalizations
perceptions about entire culture
cons to generalizations
stereotypes; rigid pov
pros to generalizations
prototype pov; flexibility
shaping information
direct v indirect
direct
why? of message is answered initially
indirect
beat around the bush
U.S. is a ___ context culture
low; direct, to the point
China is a ___ context culture
high; indirect, subtle
low context cultures rely on ___ to communicate
language
high context cultures rely on ___ to communicate
nonverbals, actions
high context cultures (chart)
japan, china, Korea, middle east, latin america, African, Spanish
low context cultures (chart)
British, France, north america, Scandinavia Germany, Swiss
social trust, personal relations and goodwill, slow negotiations. high or low context?
high
down to business, agreement by specific contract, efficient negotiations. high or low context?
low
modifier
further describes
dangling modifier
no correct noun/pronoun to attach to
misplaced modifier
placement to noun/subject pronoun reads incorrectly
subject pronoun examples
he, she, they, it
compound sentence
two independent clauses; comma connects
complex sentence
two clauses: one dependent, one independent
sentence fragment
incomplete; missing clause
comma splice
run-on; connects two independent clauses incorrectly
run-on sentence
multiple independent clauses in one sentence
conjunctive adverbs
transitions in sentence
conjunctive adverbs examples
therefore, moreover, nevertheless, however
conjunctive adverbs connected by (2 options)
semicolon or comma
readability formulas
simplicity of read; easy to pick up major points
fog index
includes abstract nouns; words w 3+ syllables, long sentences
Culture
the coherent, learned, shared view of a group of people about life's concerns that ranks what is important, furnishes attitudes about what things are appropriate, and dictates behavior
The key words for understanding intercultural business communication are:
- attitudes
- behavior
- values
Projected cognitive similarity
assuming you know the perceptions, judgements, attitudes, and values of another person because you believe they are just like your own
- bad, recipe for disaster
Story about his experience in France represents the negatives of what?
Stereotyping
Prototype approach
like stereotyping but allows flexibility, allows the viewer to leave room for differences in individuals
What do we mean when we use the word "context"? (High/Low Context Cultures)
talking about the situation of the communication but not necessarily the words spoken
High Context Cultures are those who rely on...
the context of the message to relay the majority of the important information
Low context cultures are those who rely on....
the words spoken in a message to deliver and understand communication information
Story about Iranian student represents..
how he believed through his subtle statements about the hair in the bathroom, his roomate should have cleaned up, lesson learned was to be direct to the American
Ethnocentric Staffing
the primary language used for a multinational business will be the same no matter its many offices' locations
- now viewed as insensitive to other countries
Polycentric Staffing
managers are hired from their host countries
- communication problems may arrise
Geocentric Staffing
requires that the person hired as a manager in the headquarters' location or a subsidiary's location be the best person for the job, regardless of background.
- communication again could be an issue
Using an interpreter brings what problem up?
chances of miscommunication double with the message
Idioms
create confusion
Two-word verbs
consists of a verb and a second element
- can be a stumbling block
Three steps for writing
1. Planning
2. Composing
3. Revising
Collaborative Writing
1. Strong commitment to the team
2. Create a supportive collaborative atmosphere
A business message will typically do 1 of 3 things:
1. Inform
2. Persuade
3. Collaborate
Initial part of the planning process is:
Defining the purpose of your message
Infinitives
a verb preceded by "to"
ex. to jump, to calculate
Topic sentence
the focusing-tool for the entire paragraph
Supporting sentences
flesh-out ideas asserted in the topic sentence
sentence fragments
pieces of language that cannot stand alone
Complete sentence requires...
a subject and a predicate (verb)
Subordinating conjunction examples
- when
- if
- because
- while after
- unless
- until
If a sentence begins with a subordinating conjunction...
it's a subordinate or dependent clause and thus cannot stand alone
Simple Sentence
one subject and one predicate
Compound Sentence
combines two simple sentences but requires a special "glue"
What does the "glue" in a compound sentence refer to>?
a comma or coordinating conjunction (and) or a semicolon
Complex Sentence
one independent clause is combined with one or more dependent clauses
Comma splice
two independent clauses that are incorrectly spliced together with just a comma
How do you fix a comma splice error?
writer must create a compound sentence to link together the two independent clauses
Run-on-sentence
independent clauses that are not correctly held together with the "glue"
Conjunctive adverbs
words we like to use as transitional oil as we move from idea to idea, thought to thought, within our sentences and paragraphs
The correct punctuation pattern to use with a conjunctive adverb linking up two independent clauses must include....
a semicolon
Examples of a conjunctive adverb
- anyway
- besides
- instead
- moreover
- otherwise
- therefore
Modifier
a word or phrase that describes something (typically a noun) in a little more detail
ex. an adjective works as a modifier for a noun
Verbal participial phrase
a verb begins the phrase
Dangling infinitive phrase
"to" preceding the verb, as in "to jump" or "to think" can create issues for the writer
Self Esteem Tactics
appeal to desire to stand out in a crowd
Scarcity technique
show the products exclusivity
Social Proof strategy
testimonials from people the reader will respect
Reciprocity approach
promises to give something back to the reader in some way