Business Ch 6.1

Motivation

internal and external factors that drive people towards the goal

Productivity

the amount og goods or services produced per worker or unit of output

Labour turnover

The proportion of employees leaving a business over a specific time period

Benfits of high motivation on costs

Reduces business costs by increasing employee productivity and operational efficiency

Impact of Motivation on Product Quality

Higher motivation improves product quality and reduces waste from defective goods

Impact of Motivation on Customer service

Motivated staff provide better service, improving customer loyalty and competitive edge

impact of motivation absenteesim

HIgh motivation lowers rates of lateness and absenteeism

Consequences of Low motivation Motivation

Lower output, higher turnover, increased workplace accidents, and higher unit costs

low motivation and trade unions

can cause industrial action, workplace disputes, and union intervention

Basic human needs

essential survival elements like food, shelter, and social belonging

Human needs: Social connection

the desire to belong to a group, satisfied by teamwork and collaborative roles

human need: challenge

the desire for growth, satisfied by varied tasks and promotion opportunities