chapter 3

Q: Why is food safety a top priority at La Cha?

A: Because every beverage and food item has the potential to impact someone's health; it is a shared responsibility practiced every day—not just when an inspector visits.

When are employees required to wash their hands?

A: Before starting work, before handling food/beverages, after using the restroom, after eating/drinking, after handling trash, after cleaning, after handling raw food, and anytime contamination may have occurred.

Does wearing gloves replace the need to wash your hands?

A: No. Gloves do not replace handwashing. Always wash your hands before putting on a new pair of gloves

What is the golden rule of Time & Temperature Safety?

A: "When in doubt, throw it out." Replacing a product is always better than risking a customer's health.

What is the difference between cleaning and sanitizing?

A: Cleaning removes dirt, while sanitizing reduces harmful bacteria. Both steps are necessary

Q: What concentration must a sanitizer bucket be kept at during your shift?

A: A proper bleach concentration of 100 ppm.

Q: How should you treat every single day at the store regarding Health Department readiness?

A: Operate every day as if a Health Department Inspector could arrive at any moment. Inspection day should look exactly like every other day.