maintenance dept

hotel maintenance

upkeep of various systems and components used in the hospitality industry

heating, ventilation, airconditioning

HVAC

back of house

team that is never directly experienced by guests

hospitality qualification

maintenance team member needs a ___ to truly understand the hotel business and the needs of guests and staff onsite

maintenance staff skills

• project management

• research skills + IT

• procurement and negotiating

• time management and multi-tasking

• flexible and innovative approach to work

• problem-solving

24 hour

role of maintenance dept is a ___, vitally important function of any hotel establishment

maintenance technicians

responsible for keeping a facility operating and repairing any problems when they are discovered before they have a chance to worsen

“jack of all trades”

maintenance supervisors

oversee actions of maintenance technicians and may also help w regular maintenance tasks themselves

maintenance directors

handle high-level planning and hotel maintenance tasks, including working w supervisors, reporting to hotel manager, and creating policies for their workers to follow

130 per night

on avg, a hotel charges a little under ___

equipment breakdown

unexpected equipment failures can disrupt hotel operations and guest services

limited budget

insufficient funds may restrict necessary repairs, upgrades, and equipment replacement

manpower shortage

inadequate staffing can increase workloads and delay maintenance activities

high guest expectations

guests expect reliable facilities, comfort, and immediate resolution of maintenance issues

preventative and reactive maintenance

balancing scheduled preventative maintenance w urgent repair needs can be challenging

energy management

controlling energy consumption while maintaining guest comfort and operational efficiency

interdepartmental coordination

effective communication and coordination w other departments are necessary to address maintenance concerns promptly

aging infrastructure

older buildings, systems, and facilities require more frequent repairs, upgrades and replacement

Diesel Generator

DG

Plant and Equipment Planned Preventative Maintenance

PPM

Building Management System

BMS