OB Test 1 Quiz Questions

Research indicates that the most important determinant of ethical behavior in an organization is

manager commitment to ethical behavior

_______ are those conducted in actual organizational settings with a sample of workers.

Field studies

One Big Ten University wanted to determine whether a Wellness Program that focused on walking to enhance employee health would cut down on employees’ use of health benefits. Employees in the Liberal Arts department were invited to participate and received a $25 gift card to Best Buy for taking part in the program. Employees in the Engineering department did not participate in the program. Health benefits data was examined for both departments.

The Engineering school employees, described in the scenario above, could be labeled the

control group

The control an individual has over their own online information collection, storage, and reporting is

data privacy

A recent National Association of Colleges and Employers survey indicated all of the following are important skills for evaluating job candidates EXCEPT:

ability to dress the part

Marcus wants to thoroughly understand the issues that created the severe economic straits General Motors currently finds itself experiencing. He should consider what kind of a research study?

a case study

Natalia administered a test to a job candidate three different times. She is looking at the scores and sees that they are 85, 87 and 85 out of 100. She notes that the scores are fairly consistent. In other words, the test is

reliabile

In analyzing the data, the researcher notes that as employee absences increase, scores on performance evaluations decrease. This suggests

there is a correlation between employee absenteeism and employee performance.

What type of business practices meet the present needs without compromising the needs of future generations?

sustainable business practices

Which of the following is likely to help produce an effective organization?

A firm that employs selective hiring practices.

Trends in all of the following areas represent challenges for organizational behavior except increasing:

employee engagement

Tall structures provide

managers with a smaller span of control

The degree to which decision-making authority is concentrated at higher levels in an organization is

centralization

_________ refers to the number of levels within an organization.

hierarchy

Which of the following is a reason people resist change?

fear of failure

When unfreezing for planned change, it is important to

create a vision for change

Which of these is NOT a characteristic of a matrix organization?

unity of command

The most negative reaction to a proposed change attempt is

active resistance

An organization that eliminates traditional barriers between departments as well as barriers between the organization and the external environment is a

boundaryless organization

Which of the following is an external force that is creating change for organizations?

all of the above

Which of the following statements regarding factors of change in the organization is accurate?

Rapid developments in technology force a firm to change its technology to keep up.

Which if the following statements regarding the impact of reward systems on culture shaping is correct?

A firm that rewards purely on the basis of goal achievement is likely to have an outcome-oriented culture.

What is the final step in a successful cultural change process?

creating new stories and symbols

Which of the following statements is true regarding the creation and maintenance of culture?

One reason for the difficulty encountered in trying to change a firm’s culture is the early shaping of culture based on the founder’s vision.

A defined set of values unique to a limited cross-section of the organization is

a subculture

Which of these is the strongest way to control employee behavior in an organization?

strong corporate culture

What is the first step in increasing the chances of success in effecting a cultural change?

creating a sense of urgency

The corner office, mahogany desks and credenzas, gold name plates on office doors, and reserved parking places are examples of

cultural artifacts.

A culture that emphasizes precision and paying attention to details is

a detail-oriented culture.

Shared values and beliefs that are in direct opposition to the values of the broader organizational culture represent a

counterculture

Which of the following statements is true regarding the dimensions of culture?

Employees tend to stay longer in people-oriented cultures.

ABC Corporation has its sights clearly set on XYZ Company. The firm's employees often talk about "cutting XYZ off at the knees." Recently a lawsuit was filed against ABC by XYZ because ABC “raided” the middle-level management level of XYZ and hired away 5 of its 7 managers ABC has a(n) _______ culture.

aggressive

As discussed in lecture, the last step in effective planning is to _____.

maintain flexibility in planning

According to equity theory, what do individuals compare to assess the fairness of their outcomes in relation to their inputs?

inputs

Gamification can be brought to life through technology, and has the potential to

increase workplace engagement

Positive reinforcement

increases the desired behavior.

Needs-based theories propose that a manager’s job is to determine what employees’ needs are and then to

create the work environment that meets those needs.

Which of the following is a hygiene factor in Herzberg’s theory of motivation?

salary

Maslow’s theory of motivation suggests

employee needs are ordered.

When organizational behavior modification (OB Mod) is used to examine employee absenteeism, which step looks at why employees are absent?

Step 3: Analyze behavior antecedents and outcomes.

Which of the following statements is correct?

Performance is a function of the interaction between motivation, ability, and environment.

Joaquin received the Chancellor’s Award and an $8,000 scholarship for a research paper and formal presentation he created. He believes that he worked hard for the paper and the presentation and deserved the award. Joaquin would feel a sense of

high distributive justice.

Research on motivation in different cultures indicates that

in industrialized nations, satisfaction with esteem needs was a more powerful motivator than satisfaction of physiological or security needs.

Interactional justice is

the degree to which people are treated with respect, kindness, and dignity in interpersonal interactions.

The “M” in “SMART” goals stands for

measurable

What job would be best suited for someone with a high need for affiliation?

teacher

Abdul tends to emphasize harmonious interpersonal relationships, prefers to be with friends, and enjoys family events. Abdul would probably be categorized as being

high in need for affiliation.

Maslow’s physiological needs may be satisfied by

food.

In expectancy theory, valence is

the anticipated satisfaction that will result from an outcome.

Maslow's hierarchy of needs theory of motivation

suggests once basic needs are satisfied, higher order needs become motivators

All of the following are actions those who perceive inequity typically undertake to “balance the scales” except

produce higher quality work

According to ERG theory, if an individual is frustrated in the growth opportunities of their job,

they may regress to either relatedness of existence needs

Individuals who expect yearly wage increases without exhibiting increased performance may be labeled

entitleds

Chloe and Francois are graphic designers at Highland Lithographics. Both have the same job description. Earlier this month, Chloe found out that Francois makes $12.50 an hour while she makes $11.00. What theory of motivation best explains why Chloe went to her boss to complain about the pay disparity?

equity theory

Companies can reduce the temptation to behave unethically by

withholding rewards from those who are demonstrating unethical behaviors.

360-degree feedback is

designed to provide feedback for developmental purposes.

Which of the following factors has the most influence on worker motivation?

job design

Structural empowerment

refers to the aspects of the work environment that give employees discretion, autonomy, and the ability to do jobs effectively.

Which of these is not a way to enrich a job through job crafting?

Changing the perks that go with the job

According to the formula for the motivating potential score of a job, the most important elements in deciding motivation potential are

autonomy and feedback.

Job rotation

involves moving employees from job to job at regular intervals.

Which of the following statements about job enrichment are true?

Job enrichment may lead to dissatisfaction with one’s pay.

Though goal setting is usually viewed as a positive process, there can be downsides if

employees lack skills necessary to reach the goals.

Which of the following conditions contribute to the effectiveness of goal setting?

goal commitment

Research on transformational and transactional leadership shows

transformational leaders create higher levels of commitment to organizational change efforts.

If leader-subordinate relations are good, position power is low and task structure is high, the situation would be categorized as

favorable

Servant leaders

feel an obligation to their employees, customers, and the larger community.

High quality leader-member exchange (LMX) is related to

increased job satisfaction.

Maurice is a manager in the production area of a large manufacturing firm. He sets a tight production schedule every day and makes certain each employee knows what job he is performing that day and how to perform it. Maurice has a ____________ leadership style.

directive

Being charismatic is

something that can be increased through training.

Authentic leadership

refers to effective leaders who stay true to themselves.

Bob meets with his subordinates on a regular basis to share concerns and information with the group. He takes their feedback but makes decisions on his own. According to the leadership decision tree, Bob has a(n) _____________ decision-making style.

consultative

The two broad categories of leader behaviors are

task-oriented and people-oriented structures.

Which of these is NOT a characteristic of a humble leader?

likes being noticed

Which of these is NOT a tool that transformational leaders are able to utilize?

independent aspiration

An achievement-oriented leader

sets goals for employees and encourages them to reach their goals.

Which of the following is a true statement about leader-member exchange (LMX) theory?

In high LMX relationships, the leader has a trust-based relationship with the member.

Which of the statements regarding research on House’s Path-Goal theory is correct?

The theory’s greatest contribution is the importance of the leader’s ability to change styles depending on the circumstances.

Organizational behavior is an interdisciplinary field that draws on all of the following areas expect:

Archaeology

Sam is strongly opposed to the restructuring of the jobs in the manufacturing firm where he works. He decides that since no one is listening to what he has to say, he will get their attention by damaging each of the parts he is making for tomorrow’s shipment. This is an example of which kind of change reactions?

Active resistance

Which of these are emotions typically experienced by a person who is passively resistant to change?

Helplessness, despair, sadness

Two or more companies that find an area of collaboration and combine their efforts to create a partnership beneficial to both parties is a

Strategic alliance

Which of these is an example of the "creating a sense of urgency" step of culture change?

The crashes of two Boeing 727 Max airplanes.

Organizational culture consists of three levels:

Assumptions, artifacts, and values

A key element in scientific management philosophy is

breaking down jobs into their simplest components to facilitate specialization

Research shows that there is a connection between which of these personality traits and charisma?

Extraversion, conscientiousness, cognitive abilities

________________ indicate emotional as well as informational support in a social network.

strong ties

Coercive power

is the ability to take something away or punish someone for noncompliance.

Power that comes from one’s organizational role or position is

legitimate power

Mike was playing video games. His mother came downstairs and said, “Mike, your room is a mess. I want you to go upstairs right now and clean it up or you will not be able to go out on Saturday.” Mike wanted to finish his game but saved it instead and went to clean his room. Mike has responded to Mom’s influence attempt with

compliance

Attempting to get others to do what we want is

influence

The Teach for America representative faced the group of college students and asked, “Do you want to make a difference in this world? Do you want to give back for all the good things you have had happen to you over your lifetime? Do you want to help a child have a chance, a chance like yours? Then, won’t you consider giving just nine months of your life to make a difference? Consider joining me and thousands of your peers in leading this country in a new direction by taking part in Teach for America.” The representative is using the _______________ influence tactic.

inspirational appeal

Which of the following statements regarding the Milgram experiment on conformity to authority is correct?

The researcher/experimenter’s role was very important in obtaining group compliance with the experiment procedures/guidelines.

"Everyone says that I’m the most popular sorority president ever so you know it’s true!” is an example of a(n)

bandwagon arguement

When a target agrees to a request and actively supports it, the target’s response is

commitment

Which of the following statements regarding the Asch studies is accurate?

A dissenting minority influenced the nature of response given by participants.

Downward influence is best achieved through

an inspiring vision

Which of the following is an organization antecedent of political behavior?

role ambiguity

Al Dunlap was recognized as a turnaround artist for firms experiencing financial and performance difficulties. When Dunlap arrived at a firm, downsizing usually followed. Dunlap received the nickname, “Chainsaw Al” due to his cost-cutting abilities. When Dunlap arrived at a firm he would recommend major restructuring and though they were not supportive of his tactics, his managers implemented his plan. Dunlap had ___________ power.

legitimate