SUMMARIZED PART 3

FORMAL TRAINING

is planned, structured, and often documented

INFORMAL TRAINING

is unplanned, spontaneous, and happens on the job naturally

TRAINING

can be delivered through different methods depending on the job and learning objectives.

TECHNOLOGY-BASED (E-LEARNING)

self-paced learning

SIMULATORS

dangerous/complex jobs (pilots,doctors)

ON THE JOB TRAINING

learning while doing

JOB ORIENTATION

New employee introduction

ROLE PLAYING

customer service skills

CASE STUDIES

problem-solving practice

COACHING/MENTORING

personal guidance

JOB ROTATION

learning different departments

DISTANCE TRAINING

remote employees

E-TRAINING

online courses and webinars

COACHING

short term, specific skills

structured meetings

fix specific problems

MENTORING

Long-term career guidance

often informal

overall life and career advice

COACHING AND MENTORING

improve performance and career development

employees need guidance to grow skills and progress in their careers

combining both ensures employees are effective now and prepared for the future.

EXECUTIVE

for new leaders

INTEGRATED

part of training programs

TEAM

for groups that don’t work well together

VIRTUAL

online coaching for remote workers

SALES

better selling techniques

COMMUNICATION

better speaking and listening skills

VISUAL

see pictures, charts, videos

AUDITORY

listen to lectures, discussions

KINESTHETIC

do hands-on activities

KIRKPATRICK MODEL

model used to evaluate training effectiveness

REACTION

question: did they like it?

what you measure: satisfaction surveys

LEARNING

question: did they learn anything?

what you measure: tests, quizzes

BEHAVIOR

question: are they using it at work?

what you measure: observation, performance

RESULTS

question: did it help the business?

what you measure: sales, productivity, quality

EVALUATION

ensures training achieves its purpose