GCSM Midterm 1

SCOR Model

Order

Source

Transform

Fulfill

REturn

Orchestrtate

Critical Design Decision

DEsign Decisions

Worldcup Operations Mangameent

Control Decision

Control Decisions

Service Operations

Tangibility of offering

Utility

Transforming inputs into products of value, part of operations

Possession Utility

Communicate prodcuts value to the customertim

Time utility

Providing products when customers needs it

Place Utility

Placing products where customers needs them

Value dimensions

Adds to our potential compentivness

Innovation, Delivery, Quality, Cost, Agility

Cost

Some stratregies to reduce cost

Process imporvment

Offsoring

Outsourcing

Quality DMAIC

Define

Measure

Analyze

Improve

Control

Customer satisfaction

Cognitive level

affective level

Quality Eight Dimesnions

Performace

• Products Operating characterstics

Fetures

• Unique characters that differnaite products from competitos

REliablaity

• Customers expectancy to count on product to not fail

Conformance

• Ability to meet disgn spesfications

Durability

• Products life expectancy

Serviceability

• Speed and case of repair

Aesthetics

• Artitisc value

Percieved value

• Reputaion

Gaps

Knowlege gaps

Performance

communication

perception

trainslagtion

satifaction

Customer Segmetation

Do not treat customers evenly

Seven Rghts to purchase

Obtaing the right material

the right qyuantity

right service

right place

right time

right supllier

right cost

SSM

What types of purchase are you making

Routine

Staright foward, office supplies,, little time and effort

Leverage

Buyers dream, large amounts in a stable makret

More volume equal more leverage

Don’t pose Supply risk

Bottleneck

Dont buy as much

small ares of spending

supplier has power

can be created by unexpected events

critical

Stragegic ite,s

Complex and risky markets

yoiu need the items

need to lrean to build trust

Early Supllier involvment

Invite suplliers to share ideas to improve your product early