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Speaker
person START communication
Listener
person RECEIVE communication
Message
WHAT INFORMATION communication
Channel
HOW communication TRAVELS
ex. In person, Virtual, sign/posts
Feedback
Listener’s RESPONSE
Situation
LOCATION
(Communication changes base on where you are)
Interference
DISRUPTS communication (Anything)
Interference (Physical)
Happens on YOUR ENVOIREMENT (Anything outside)
Interference (Physiological)
Happens in YOUR BODY (Anything in your body)
Interference (Psychological)
Happens in YOUR MIND (Anything in your mind)
Frame of Reference
point of view or position you use to understand or describe something
Ex. Person grew up in big city may see crowds as normal, while someone from small town see them overwhelming
Ethnocentrism
The belief that our own group or culture is SUPERIOR to all other groups or cultures
Global Plagiarism
Whole thing as YOUR own (One cite)
Ex. Taking someone’s work (EXACT) copy then write your name as your own
Patchwork Plagiarism
Take information from different places have it put all together (Many cites)
Incremental Plagiarism
Small amount without sources (Small amount)
Paraphrases
Take information but put in your OWN words
Cite your sources
Say your sources out loud
Ex. “I learn from Fox News…”
Ethical Guidelines for Listeners (1/3)
Listen courteously and attentively
(give speakers their full attention)
Ex.
Sitting up rather than slouching
Maintaining eye contact
Showing support through facial expressions
Avoiding distraction
Ethical Guidelines for Listeners (2/3)
Avoid prejudging the speaker
(NOT judge speaker’s name, race, lifestyle, appearance, or reputation)
Ex.
Listen to the ideas
Evaluate the evidence
Make a fair judgement after hearing the full message
Ethical Guidelines for Listeners (3/3)
Maintain the free and open expression of ideas
(Protect the speaker’s right to be heard)
Ex.
Free expression is essential in a democratic society
You can disagree with the message but still support the speaker’s right to express it
Ethical listeners avoid behaviors that silence or intimidate speakers
Ethical Guidelines for Listeners
To listen courteously and attentively
To avoid prejudging the speaker
To maintain the free and open expression of ideas
Ethics
Behaving responsibly, honestly, and respectfully when creating and delivering a speech. Ethical speakers consider how their words affect others, avoid misleading information, and communicate in ways that support fairness and respect. Ensures that communication builds trust rather than causing harm.
Guidelines for Ethical Speaking
Be honest
Be prepared
Use sound evidence and reasoning
Avoid name-calling or abusive language
Promote the free and open expression of ideas
Speakers have an Obligation to Avoid Abusive Language
Harms others
Shuts down communication
Violates ethical responsibility
Threatens free expression
Ethical Communication
BOTH the speaker and the listener
The speaker
Must be honest, respectful, prepared, avoid abusive language, and support open expression
The listener
Must listen courteously and attentively, avoiding prejudging, and help maintain the free and open expression of ideas
Difference Between Public Speaking and Conversation (1/3)
Public Speaking: Clear structure, stay within time limits, and deliver a complete message without interruptions
Conversation: Interrupt by people, ask questions, or changes topics freely
Difference Between Public Speaking and Conversation (2/3)
Public Speaking: Clearer, more precise, and more polished language (Understand the message easily)
Conversation: Slang, incomplete sentences, and relaxed phrasing are normal
Difference Between Public Speaking and Conversation (3/3)
Public Speaking: Pay attention to voice projection, pacing, gestures, posture, and eye contact
Conversation: Speak naturally and informally
Obstacles to effective Listening
Distractions → Noise, phones, or other things that take your attention away.
Thinking about your response → Focusing on what you'll say next instead of listening.
Interrupting → Not letting the speaker finish.
Making assumptions → Deciding what the speaker means before they are done.
Judging too quickly → Rejecting ideas before fully understanding them.
Emotions → Anger, stress, or excitement can make listening harder.
Types of listening (1/4)
Appreciative Listening: Listening for pleasure or enjoyment
EX: Music, comedy shows, & entertaining speeches
Types of listening (2/4)
Empathic listening: Listening to support and understand someone’s feelings
EX: Helping a friend who is upset, counseling
Types of listening (3/4)
Comprehensive listening: Listening to understand and remember information
EX: Classroom lectures, instructions, directions
Types of listening (4/4)
Critical listening: Listening to evaluate and judge a message before accepting or rejecting it
EX: Political speeches, advertisements, sales pitches
Types of Listening
Appreciative = Enjoy 🎵
Empathic = Support ❤
Comprehensive = Understand 📖
Critical = Evaluate 🤔
Four Causes of Poor Listening (1/4)
Lack of Concentration: Daydreaming or thinking about other things.
Not paying full attention to the speaker.
‘Spare brain time’
Four Causes of Poor Listening (2/4)
Listening Too Hard: Trying to remember every word instead of understanding the main idea.
Four Causes of Poor Listening (3/4)
Jumping to Conclusions: Judging the message before hearing all of it.
Four Causes of Poor Listening (4/4)
Focusing on Delivery Rather Than Message: Paying attention to the speaker's appearance, voice, or style instead of the content.
Become Better Listener
Take listening seriously
Decide to give the speaker your full attention.
Be an active listener
Focus on what is being said and stay involved.
Resist distractions
Avoid phones, side conversations, and other interruptions.
Don't be diverted by appearance or delivery
Focus on the message, not the speaker's looks, voice, or style.
Suspend judgment
Keep an open mind and wait until the speaker finishes before evaluating.
Focus on main ideas
Listen for the key points instead of trying to remember every word.
Listen critically
Analyze and evaluate the message carefully.
Improve note-taking skills
Write down important ideas to help understanding and memory.
Better Listening (Simple)
Pay attention
Stay active
Avoid distractions
Focus on message
Don't judge too soon
Find main ideas
Evaluate carefully
Take notes
Three General Purposes of Public Speaking
Inform = Teach 📚
Persuade = Convince 👍
Entertain = Amuse 😄
Three General Purposes of Public Speaking (1/3)
To Inform
Goal: Teach, explain, or give information.
Examples:
Classroom presentation
Report about climate change
Speech explaining how a process works
Three General Purposes of Public Speaking (2/3)
To Persuade
Goal: Change people's beliefs, attitudes, or actions.
Examples:
Political speech
Sales presentation
Speech encouraging people to recycle
Three General Purposes of Public Speaking (3/3)
To Entertain
Goal: Amuse or provide enjoyment.
Examples:
Wedding toast
After-dinner speech
Comedic speech
Three General Purposes of Public Speaking RECOGNIZE THEM
Purpose | Key Question |
|---|---|
Inform | "Is the speaker teaching me something?" |
Persuade | "Is the speaker trying to change my mind or get me to act?" |
Entertain | "Is the speaker mainly trying to amuse or entertain?" |
What is central idea?
Central Idea = Main Message (what is the speech about) in One Sentence; Reveal topic
Topic = Subject Central Idea = What you're saying about the subject ✅
How to Recognize a Central Idea
Ask yourself:
"What is the speaker's main message?"
Properly Phrase a Central Idea
My speech will [purpose] + [topic] + [main points].
EX:
Topic: Exercise
❌ "Exercise" (just a topic)
❌ "Why is exercise important?" (question)
✅ "Regular exercise improves physical health, mental health, and energy levels." (central idea)
What is egocentric?
‘Self centered People’
Ego = Me → Egocentric = "It's all about me." 👤
What is identification?
creating a connection between the speaker and the audience.
What is audience-centered?
Think about audience
keeping the audience in mind and focusing on their needs, interests, and understanding.
What is demographic audience analysis?
Characteristic of audience
Demographics = "Who are they?" (age, gender, education, etc.) ✅
EX:
Age
Gender
Race/Ethnicity
Religion
Education
Occupation (job)
Income level
Cultural background
What is situational audience analysis?
Can’t control but audience sizes
Why the audience is there
Their interest in the topic
What they already know about the topic
Their attitude toward the speaker and topic
The occasion or setting of the speech
situational audience analysis?
Size: Amount of audience
Physical Setting: Lights, Chairs
Disposition Towards the Topic: What audience value/interested/attitudes/knowledge/Beliefs; What’s right for the audience
Disposition towards the speaker: why the audience came
Disposition towards the Occasion: What the reason
What is Disposition?
Disposition Towards the Topic: What audience value/interested/attitudes/knowledge/Beliefs; What’s right for the audience
Disposition towards the speaker: why the audience came
Disposition towards the Occasion: What the reason
Disposition = a person's attitude or mindset toward something.
Decision Factors
Part making of speech process out of your control
Assignment
General Purpose
Time
Audience
Egocentric
Audience Centered
Demographic
Situational
Resources
Library
Websites/Interent
What do you look for to determine the credibility of an internet source?
✅Author - Who wrote it? Are they qualified or an expert?
✅ Accuracy - Is the information correct and supported by evidence or sources? Can it be verified elsewhere?
✅ Currency - Is the information recent and up to date?
✅ Objectivity/Bias - Is the information fair, or is it trying to push an opinion or agenda?
✅ Purpose - Why was the website created? To inform, persuade, entertain, or sell?
Credible Internet Source = Reliable + Objective (Unbiased) ✅
What is periodical databases?
a searchable online collection of magazine, journal, and newspaper articles
Biased?
✅ One-sided information - Only presents one viewpoint.
✅ Strong emotional language - Uses words meant to make you angry, afraid, or excited.
✅ Trying to persuade you - The goal is to convince you rather than inform you.
✅ Lacks evidence - Makes claims without facts, data, or sources.
How to cite sources while speaking?
Magazines → Name + Date
Newspapers → Name + Date
Books → Author + Title + Date
Internet → Organization/Author + Date
Interviews → Type + Date + Name + Credentials