Project Identification and Scoping

5 key Voice of customer (VOC) phases

goal setting, identification, data collection, analysis, and requirement definition

surveys

used to gather structured feedback through unbiased questions, appropriate channels, and balanced length

interviews

conducted for detailed personal feedback; uses close and open-ended questions and probing questions to understand motive and expectations

direct observation

watching in person

indirect observation

watching through video recordings

critical-to-quality characteristics

specific quantifiable targets reflecting customer priorities

prioritization matrices

assesses project complexity and feasibility by balancing criteria to select valuable and achievable projects

stakeholders

Individuals or groups interested in the project and are affected by the results

types of stakeholders

Customers, suppliers, employees, and investors

high power high interest

Manage closely and involve in decisions

high power low interest

keep satisfied

high interest low power

keep informed and provide periodic updates

low power low interest

monitor

SIPOC

Suppliers, Inputs, Process, Outputs, and Customer

Suppliers

individuals or organizations, that provide necessary inputs for process; food vendors delivering fresh ingredients

Inputs

materials or resources required to carry out process; ingredients, recipes, and kitchen equipment

Process

high level steps or activities that transform inputs to outputs; cooking and plating of meals

Outputs

products or services produced by the process; prepared dishes

Customers

recipients of outputs; diners enjoying their meal

SIPOC diagram steps

• Define process by identifying start and end points

• Identify the outputs produced by the process

• Determine customers who receive outputs

• List inputs required to carry out the process

• Identify suppliers who provide inputs

supply chain

A network that connects suppliers, manufacturers, and customers

3 main flows of supply chains

• Materials move from supplier to customers

• Information exchange to update orders and inventory

• Handle financial transactions between parties

3 critical objectives of supply chain management

• Maximize resource efficiency and reduce waste

• Respond quickly to demand and supply changes

• Deliver products on time with quality