• The process of interpersonal communication in pharmacy practice. This is what helps determine when someone expresses an idea to another individual.

Personal Reflection

• In most communication, we typically don't have the opportunity to stop and analyze the situation.

• To improve communication skills, we need to be able to assess a situation quickly.

Components of the Interpersonal Communication Model

Communication can vary from mass communication like tv, radio, and social media or small group communication like class, discussion groups, and meetings and large-group communication like

lectures and speeches.

• INTERPERSONAL COMMUNICATION: This is the process. In which messages are generated and transmitted from one person to another.

• The Interpersonal communication model Includes five components:

1. Sender: transmits a message to another person

2. Message: The element that is transmitted from one person to another.

   1. It can be thoughts, Ideas, emotions, Information or other factors.

   2. Can be transmitted bother verbally (by talking) or nonverbally

   3. Using facial expressions and hand gestures

   4. Senders usually formulate (encode) message(s) before transmitting them**.**

3. Receiver: receiver the message from the sender

   1. As a receiver, you decode the message and give it meaning

   2. In receiving and translating messages, you probably consider both verbal and nonverbal components of the message

4. Feedback: It is the process whereby receivers communicate

   1. Receivers usually don’t absorb messages but respond with verbal or nonverbal messages.

   2. By using nonverbal/verbal communication, the receiver gives feedback information to the sender about how the message was translated.

   3. It can be as simple as nodding your head or more complex as repeating back can directions.

   4. Allows for communication to be a two-way interaction

5. Barriers: can be anything from noise to the other person has a hearing problem

• The nonverbal component of communication Is Important. Research has found that in some cases 55% or more of the message’s meaning is transmitted through the nonverbal part.

• In interpersonal communication, individuals are constantly moving back and forth between the roles of sender and
  receiver.

Personal Responsibilities in the Communication Model

• In any interpersonal communication situation, individuals are simultaneously sending and receiving messages.

• Individuals cannot be in the presence of another without sending and receiving messages regardless of who is speaking.

• Even if there is silence, it can be interpreted.

• As a sender, you are responsible for ensuring that the message is being transmitted in the most straightforward form, in terminology that is understood by the other and in an environment that allows for clear transmission.

• It would be best if you asked for feedback from the receiver when sending a message. You must check that the message was received as intended and clarify any misunderstandings.

• As a sender of a message, you have an obligation to have an obligation clarify that the other person has understood the message correctly

• As a receiver of a message, you have the responsibility of listening to what is transmitted by the sender and providing feedback to the sender by describing what you understood the message to be.

• With appropriate feedback,

In Search of the Meaning of the Message

• Sender: delivers the message.

• Receiver: assigns meaning to the message.

• Critical component: receivers assigned meaning must be the same as the intended meaning of the sender

Words in their Context

• Individuals assign meaning to verbal and nonverbal messages based on past experiences
  and previous definitions of verbal and nonverbal elements.

  CONGRUENCE BETWEEN VERBAL AND NONVERBAL MESSAGES

  • What happens when the verbal message is not consistent with the meaning of a nonverbal message?

  • This leads to an unclear message

  • The receiver can become confused by the Message of the sender’s valid

• To avoid confusion, a sense .you need to be aware of nonverbal messages and verbal statements.

  • As a receiver, you need to point out to the sender that you are receiving two messages.

• Interpretation of verbal and nonverbal messages can depend on a variety of factors

  • Definitions and perceptions of words and symbols,

  • Nonverbal elements used by the sender

• The final message is not what is said but what the receiver perceives was said.

• Using feedback to check the meaning of the message

  • As senders, we should ask others to share their message interpretation.

Importance of Perception in Communication

• Perception is essential in the communication process.

• We tend to interpret messages based on perception:

  • What we believe the message says

  • The individual sending the message.

• Perception is meaningless without a message

  • We assign meanings to verbal and nonverbal messages based on our perception of the intended purpose.

• PERCEPTIONS OF INDIVIDUALS

  • How we perceive the sender affects our interpretation of the message.

  • We tend to be influenced by cultural backgrounds, status, gender or age.

  • We do not see the person as an individual but as a representative of a group, for example elderly, or mentally ill.

  • We form these perceptions based on stereotypes.

• Sharing the same perception with others

• The key to preventing misunderstandings is to try to understand and share the perceptions of other individuals.