Chapter 8 and 10 vocab

automatic dialer- telephone feature that dials numbers programmed into the system using codes

automatic routing unit: telephone equipment that allows caller to select their call destinations via an automated prompt system

call forward: telephone feature that forwards calls to other numbers

conference call: telephone feature that allows parties in different locations to participate in one call

established patient- patients whom the medical office has seen previously

generic message- answering messages that fail to identify the receiver specifically.

hands-free telephone device- headset or headphones with a speaker and microphone that allows user to participate in a call without picking up the telephone receiver specifically.

hold feature- telephone features that allows users to place one call on hold and take another

last number redial- telephones feature that dials the last number dialed from the telephone.

route- to direct telephone calls to another phone

speaker phone- telephone feature that broadcasts the speaker’s voice

speed dial: telephone feature that dials numbers in the system using codes

trige notebook: notebook that administrative medical assistant use to properly handle calls from patients with life threatening conditions.

triaging- prioritizing patients based on needs

web chat- a system that allows users to communicate in real time using a user interface

ADA- american with a disabilities Act

HIPPA- health insurance portability and accountability Act

TTY- teletype wirter system

buffer time- an appointment scheduling method of leaving certain times of days open to accommodate situations

cluster scheduling- scheduling method of scheduling group of patients with similar appointments around the same time of day

double booking- the scheduling method of scheduling more than one patient at a certain appointment time

established patient- a patient whom the hospital has seen before

fix-appointment scheduling- scheduling system that assigns every patient a specific appointment time

modified wave scheduling- a scheduling system where two or three patients are scheduled at the beginning of each hour, followed by a single patient appoints every 10-20 minutes for the rest of that hour

new patient- patient whom no provider of the same specialty in the office has seen for three or more years

new patient checklist-list of information new patients must provide when calling to schedule appointments

office brochure-pamphlet outlining an office’s staff and services

open hours- scheduling method that allows patients to seek treatment without appointment times

preapprovals-the process of calling a patient’s insurance carrier prior to a service in order to obtain pre-approval or authorization for that service to be performed.’

virtual appointment- a medical appintment conducted via email, telephone, or video

wave scheduling- a scheduling system where patients are scheduled only during the first half of each hour.