Toolbox

i feel like this applies mostly to ENT (and especially HR…sorry my queen) but here’s some tricks for you to use in your roleplay!

Maslow- 10-5 rule - golden circle - onboarding orientation - be specific but direct - word of mouth - mission statement - customer new statistic how hard it is to get new customer how much money u save with keeping new customer - glove statistic - SWOT

Workforce Statistics

Employee Engagement & Retention

• Highly engaged teams show 21% greater profitability. (Gallup, 2022)

• 1 in 4 employees is at risk of quitting due to lack of development opportunities.

(LinkedIn Workplace Learning Report)

• 94% of employees say they would stay longer at a company if it invested in

their learning. (LinkedIn)

• The average training cost per employee is about $1,300 per year. (Training

Magazine Industry Report)

Organizational Development

• 70% of change initiatives fail due to employee resistance and lack of support. (McKinsey)

• Businesses with strong cultures see 4x higher revenue growth. (Forbes)

• Organizational learning improves productivity by up to 12% annually. (IBM)

Communication & Leadership

• 86% of employees cite lack of communication as a major reason for workplace failures. (Salesforce)

• Employees who feel heard are 4.6x more likely to feel empowered to do their

best work. (Forbes)

Wellness & Work-Life Balance

• Every $1 spent on employee wellness yields an average of $3.27 in reduced healthcare costs. (Harvard Business Review)

Company Statistics

Start-Ups

• Nearly 2/3 of new start-ups fail within the first three years. (Entrepreneur)

AI Statistics

• Approximately 25% of organizations utilize AI to support HR-related

activities, with the majority adopting these technologies within the past year.

85% of employers using AI report that it saves time or improves efficiency in

their HR processes.

• A recent study found that 73% of HR professionals trust AI for candidate

recommendations, and 70% plan to implement AI in the next year.

Cheeky Lines and Judge Engagement

• “Great teams don't happen by accident, they happen by design. So let's build this success together!”

• “The best investment this company can make is in its people — and I’m ready to help lead that investment.”

• “Because a company is only as strong as its people—and I just built you a powerhouse, so let's keep this momentum with a follow up meeting with our ____, to go over _____,does next week work for you?”

• Triple bottom line: What is your company's bottom line? (3 C’s)

• Lets not just follow industry standards, let's set them.

• When I first began working here as an intern, we implemented a peer recognition system. In one quarter, team feedback engagement rose 30%.

• Team member = employees

• Maslow's Hierarchy of Needs: “We are in the self-actualization business, not just the ___ business.”

• “The difference between ordinary and extraordinary is that little extra.”

• Define the problem intro: “Right now we have a vision, but what we need is a goal, which is concrete and measurable.”

Rituals and Activity Ideas

• “Fail Forward” Sessions - Open forums where employees discuss mistakes and lessons learned in a safe, constructive way

• Reverse Mentorship Program – Younger employees mentor senior leaders on trends, tech, and fresh perspectives

• Office Pet Days – Allowing employees to bring pets to work for stress relief (In 2024, 4.1 million people adopted a pet in the US)

• Paid Volunteer Days – Dedicated time for employees to give back to causes they care about

Hiring New Employees

• Sell me this pen:

  • "One of the best ways I evaluate strong communication and emotional intelligence in candidates is by using the ‘Sell me this pen’ technique — not to see if they can sell, but to see how they think. Do they ask questions? Do they try to understand the customer's needs before pitching? That tells me a lot about their interpersonal awareness, which is critical in both HR and customer-facing roles. In training, I’d use this method as an icebreaker to encourage empathy-driven communication. It’s not about the pen — it’s about connecting, asking the right questions, and building value. That mindset translates into better teamwork and better service.”