Scope and Namespace in ServiceNow Applications

Scope and Namespace

• Elements Used to Generate a Namespace Identifier:

  • The namespace identifier is constructed using a combination of elements:
    • Prefix characters for a scoped application.
    • The instance customer prefix.
    • The application ID.

• Element: Prefix Characters for a Scoped Application

  • Requirement: Scoped applications always start with an x_ prefix.
  • Example Value: x_

• Element: Instance Customer Prefix

  • Requirement: This string is two to five characters long. ServiceNow generates this prefix for each customer.
  • Details:
    • The instance stores the prefix in the glide.appcreator.company.code system property.
  • Example Value: acme

• Element: Application ID

  • Requirement: This string can be up to 40 characters long.
  • Details:
    • If the string is longer than 18 characters, the system truncates the application name and appends it to prefix x_<glide.appcreator.company.code>_.
    • Application developers set this ID when they create the application. The system uses the application name by default.
  • Example Value: book_rooms

• Example of Namespace Identifier Generation:

  • The example values (x_, acme, book_rooms) generate a namespace identifier of x_acme_book_rooms.