MGMT Exam 2

1. Define motivation

   1. Direction

   2. Intensity

   3. Persistence

2. Define Intrinsic motivation

   1. Task is a reward in some way

3. T/F   Goals: moderate --> difficult, intensity and motivation are maximized

4. Define equity theory(distress: internal tension)

5. Expectancy theory(valence: how much we value the anticipated outcome)

6. T/F   Goals: moderate --> difficult, intensity and motivation are maximized

7. T/F  those who feel equity are more likely to engage in citizenship behaviors True

8. Define Trust

9. Define Ethics

10. T/F Trust Propensity is most obvious with friends FALSE

11. Affect-based trust: appears in few relationships

12. T/F Moral intensity: an issue has ethical urgency TRUE

13. Define Justice

    1. Perceived fairness of authority decisions

14. Trust Propensity

    1. General expectation of reliable people

15. Characters or attributes of a trustee that inspire trust are defined as trustworthiness

16. Zero-Acquaintance situation

    1. 2 people have just met

17. Ability (cognitive trust)

    1. Skill or expectations of a person

18. Distributive justice

    1. Perceived fairness of decision outcomes

1. Procedural Justice

   1. Perceived fairness of decision processes

1. Interpersonal Justice

   1. Authorities adhere to: respect or propriety

2. 4 component model(Moral awareness)

   1. First step in the model

3. Types of knowledge(tacit)

   1. Experts believe that some problems can't be explained without words

4. Define Rational decision-making model

   1. Step by step approach to making decision that max outcomes through all alternatives

5. Self-serving bias

   1. Attribute personal failures to external; success to internal

6. Define explicit knowledge

   1. Info easily communicated/taught

7. Define tacit knowledge

   1. Learned through experience

8. Programmed decisions are automatic

9. Non-Programmed decisions are new and unrecognized situations

10. Bounded rationality

    1. We don’t have all knowledge to always make the best decisions

11. Satisficing: we go with the first acceptable alternative

12. projective bias: decision making is the same

13. Anchoring

    1. Tendency to rely on one piece of info heavily

14. Escalation of commitment

    1. Personal decision to follow a failure

Big Five Personality test characteristics

1. Define personality

2. Define Neuroticism

   1. Negative emotions

3. Define extraversion

   1. Most stable over lifespan

4. Agreeableness are communion-driven(those who have a desire to nurture relationships)

5. Extraversion is easier to judge in a Zero-acquaintance situation

6. T/F  Myer-Briggs is most appropriate in hiring FALSE

7. Personality traits are made of two things: environment(nature) and genetics(nurture)

8. Conscientiousness is accomplishment-driven(desire to achieve tasks to express personality)

9. Neuroticism is negative affectivity

10. Agreeableness are communion-driven(those who have a desire to nurture relationships)

11. Neuroticism holds an external locus of control(result is out of their control)

12. Extraversion is positive affectivity

13. When people are exaggerated their answer its faking

14. Low power distance cultures prefer that power is distributed uniform

15. In extraversion nearly 50% of the variation is accounted for by genetic differences

16. Two dimensions are most dependent on genes (extraversion and openness to experience)

17. Extraversion is status-driven(desire to obtain power and influence as a way of expressing personality)

Explicit and Tacit Knowledge

90% is tacit knowledge

Programmed: familiar, pattern-recognition

Non-Programmed: low confidence, and expertise ---> step-by-step plan

Rational Decision Making Model

Faulty Perceptions

• Selective

• Projection: assuming that everyone has the same feeling/opinion*

• Availability

Faulty Attributions:

• Fundamental Error

• Self-Serving: attribute our own success to internal; failures to external

Bounded Rationality: We don't always have enough info to make the best decisions every time

• Satisficing: choosing the most acceptable answer instead of maximizing value

Big Five Traits:

C - Conscientious*

A - Agreeable*

N - Neuroticism

O - Openness

E - Extraversion*

Variation in Genetic Difference - 49% extraversion (1)

                        - 45% openness

Which of the big five is the most stable throughout your life?  Extraversion