224- Conflict Resolution

Conflict in Projects

• Conflict is inevitable on every project; reflects differing opinions and passion.
• Moderate conflict can be healthy, but escalation risks physical confrontation.

Levels of Conflict (1-5)

• Level 1 – Information Sharing: Mild differences; parties exchange views objectively.
• Level 2 – Disagreement / Personal Protection: Each defends preferred approach; still project-focused.
• Level 3 – Contest: Win-lose mindset emerges; priority shifts from project success to personal victory.
• Level 4 – Crusade: Group loyalty overrides project goals; opposing sides stop cooperating.
• Level 5 – Fight / Destroy: Intent to harm; physical violence likely; separation is the only immediate remedy.

Managing Conflict

• Apply interpersonal & soft skills early to keep issues at Levels 1–2.
• Facilitate negotiation, seek middle ground, and address perspectives before escalation.
• If conflict approaches Level 5, separate parties first, then attempt resolution after cooling-off period.
• Key exam point: prevent escalation; higher levels become increasingly difficult or impossible to resolve.