224- Conflict Resolution

Conflict is inevitable on every project; reflects differing opinions and passion.
Moderate conflict can be healthy, but escalation risks physical confrontation.

Level $1$ – Information Sharing: Mild differences; parties exchange views objectively.
Level $2$ – Disagreement / Personal Protection: Each defends preferred approach; still project-focused.
Level $3$ – Contest: Win-lose mindset emerges; priority shifts from project success to personal victory.
Level $4$ – Crusade: Group loyalty overrides project goals; opposing sides stop cooperating.
Level $5$ – Fight / Destroy: Intent to harm; physical violence likely; separation is the only immediate remedy.

Apply interpersonal & soft skills early to keep issues at Levels $1$ – $2$ .
Facilitate negotiation, seek middle ground, and address perspectives before escalation.
If conflict approaches Level $5$ , separate parties first, then attempt resolution after cooling-off period.
Key exam point: prevent escalation; higher levels become increasingly difficult or impossible to resolve.