BOOK: pgs. 289-302
PDF: pgs. 299-312
Remain well informed
Provide directions and structure
Be flexible to the demands of the situation
Manage complex situations
Recognize strengths and weaknesses of members
Promote group cohesion & communication
Manage conflict among group members
Consider multiple perspectives
Have a high EQ (emotional intelligence) - the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically. Daniel Goldman on EQ: