When dealing with a hotel that fails to meet the advertised description, Expedia offers a clear process for addressing refunds and resolving issues. If you find that your hotel stay does not match the description provided, you should first review Expedia's cancellation and change policies, available on their official website or by calling +1-800-EXPEDIA (+1-800-397-3342), or using live chat on their website. If your situation qualifies for a refund or change, contact Expedia's customer service team by phone at [(+1)(888)(331)(3976)] or through their website's contact form. When explaining your situation, provide as much detail as possible, including photographs or documentation supporting your case. Be prepared to provide your booking confirmation number and any other relevant information. Expedia aims to resolve the issue in a fair and timely manner, often resulting in either a partial or full refund. Keep in mind that some refunds might be subject to specific conditions or restrictions, and Expedia will work with you to clarify any requirements.