2. A soap factory wants to simplify its procedures since they have trouble with the inventory of supplies. Which of the following better applies to the situation?

a. buyers-side marketplace

b. horizontal market

c. e-procurement

d. third-party exchange marketplace

3. A(n) _____ is the electronic version of a paper check and offers security, speed, and convenience for online transactions.

a. digital wallet

b. online-check

c. e-check

d. paper wallet

4. All of the following could further expand voice-based e-commerce except:

a. Assistant (Google)

b. Firefox (Mozilla)

c. Cortana (Microsoft)

d. Alexa (Amazon)

5. Access through mobile devices is a feature of a successful government website. True or False?

a. True

b. False

6. Identify an advantage of a cross-channel sales strategy.

a. It simplifies payment options.

b. It leverages the power of marketplaces and search engines.

c. It allows companies to meet customers where they are.

d. It increases sales opportunities.

7. The merchant model transfers the old retail model to the e-commerce world by using the medium of the Internet. True or False?

a. True

b. False

8. All of the following are components of a social media information system except:

a. Application (app) providers

b. Sponsors

c. User communities

d. All of these choices

9. All of the following are popular mobile marketing strategies except:

a. Customer-based marketing

b. In-game mobile marketing

c. App-based marketing

d. Location-based marketing

10. Which tag is an HTML tag that provides information on the keywords that represent the contents of a Web page?

a. head

b. object

c. meta

d. body

11. Companies exclusively using business-to-consumer (B2C) applications:

a. rely on physical storefronts for customer interactions.

b. approach customers through third-party agents.

c. sell directly to consumers.

d. focus on using personalized physical stores to serve consumers.

12. Webrooming occurs when consumers physically inspect a product in a store to get a look and feel for it—and then buy it from an online store because it is cheaper to do so. True or False?

a. True

b. False

13. Which market concentrates on a specific function or business process and automates this function or process for different industries?

a. horizontal

b. baseline

c. vertical

d. sideline

14. A(n) electronic _____ is the electronic exchange of money or scrip.

a. array

b. cash transfer

c. exchange

d. payment

Chapter 8 test:

1. A pottery store decides to put its website and take orders from it. What category of business fits the pottery store?

a. C2B

b. G2B

c. B2C

d. B2B

2. Hypersocial organizational are companies that leverage ______ to turn the business into a social process

a. e-mail

b. ecommerce

c. social media

d. automation

3. Service and support are more important than e-commerce than in other traditional commerce because e-commerce companies

a. do not continue business with unsatisfied customers

b. do not have a physical location to help maintain current customers

c. Rarely cut out the middleman in the link between supplies and consumers

d. focus only on attracting new customers

4. Identify one advantage of multi-channel retailing

a. it targets the most affluent customers

b. it leverages the power of marketplaces and search engines sellers have more flexibility and can take advantage of different channels

c. it leverages the power of telecommunications

d. it targets only consumers who are ready to buy

5. A _____ is about the size of a credit card and contains an embedded microprocessor chip for storing important financial and personal information

a. memory card

b. nano card

c. pay card

d. smart card

6. Electronic data interchange (EDI) and electronic funds transfer (ETF) are forms of blank e-commerce?

a. Business to business

b. business to consumer

c. consumer to consumer

d. consumer to business

7. A farmer provides berries to an online seller of Jelly to which part of the supporting activities score corresponds to the farmer for the Jelly company?

a. Inbound logistics

b. marketing and sales

c. technological development

d. outbound logistics

8. Identify an advantage of a cross-channel sales strategy

a. it simplifies payment options

b. it allows companies to meet customers where they are

c. it increases sales opportunities

d. It leverages the power of marketplaces and search and engines. Sellers have more

flexibility and can take advantage of different channel

9. ___________ is a popular application in the context of the seller-side marketplace model. One main objective is to prevent purchases from suppliers that are not on the approved list of sellers.

a. The trading partner agreement

b. the third-party exchange

c. E-procurement

d. E-ticketing

10. An online T-shirt seller has received several T-shirts back because customers didn't receive the size specified in the order. You are hired to improve the procedures To avoid more such devaluations. what part of the B2C cycle are you going to work on?

a. Fulfillment

b. Ordering

c. Payment

d. information sharing

1. XYZ company is developing several applications for their system that need the same types of codes to handle core business needs. Which methodology is best for developing the applications?

a. service-oriented architecture

b. extreme programming

c. agile methodology

d. rapid application development

2. One of the following is not a type of conversion method during the implementation process:

a. Service-oriented architecture (SOA) conversion

b. Plunge (direct cutover) conversion

c. Parallel conversion

d. Phased-in-phased-out conversion

3. During the maintenance phase of the software development life cycle, the maintenance team takes steps to _____.

a. keep the system up and running

b. find out what users need to perform their jobs

c. design an economically feasible system

d. gather requirements and analysis

4. IT projects fail for all of the following reasons except:

a. Support from top management

b. Dissatisfied customers

c. Missed deadlines

d. Users' needs that are not met

5. In the context of structured systems analysis and design (SSAD) models, a _____ is a tool that shows a process at a more general level and is helpful for showing top management and the task force how a process works.

a. context diagram

b. data flow diagram

c. conceptual data model

d. flowchart

6. In the context of information systems, which is an advantage of prototyping?

a. A prototype guarantees the success of the final system.

b. It is easier to modify a prototype than a complete system.

c. A prototype always reflects the final system's actual operation.

d. It does not require any support from the top management of a firm.

7. In the context of an organization's information system, external users _____.

a. refrain from providing feedback to the organization

b. include customers, contractors, and suppliers

c. typically form part of the task force

d. are the employees who use the system

8. PERT and CPM techniques work by determining the "critical path" for the completion of a series of interrelated activities. True or False?

a. True

b. False

9. All of the following are included in SDLC except:

a. Planning

b. IT project management

c. Design

d. Requirements gathering and analysis

10. In _____ conversion of the implementation phase of the systems development life cycle (SDLC), the old and new systems run simultaneously for a short time to ensure the new system works correctly.

a. plunge

b. pilot

c. phased-in-phased-out

d. parallel

11. Planning is the last phase of the SDLC process. True or False?

a. True

b. False

12. When there is a lack of specifications, service-oriented architecture (SOA) is preferred to SDLC for designing a system. True or False?

a. True

b. False

13. In the design phase of the systems development life cycle (SDLC), the _____ design is an overview of the system and does not include hardware or software choices.

a. physical

b. computer-aided

c. logical

d. conceptual

Chapter 10 quiz

1. A project manager has a group of developers that understand the needs of a purchasing system quite well and have a programming knowledge. They would like to develop client facing applications for the system quickly using a tool that generates most of the code for them, but would still require some backing code they have control over. Which is the best development approach for the developers?

a. Low code

b. extreme programming

c. RAD

d. Click

2. which statement is true of the critical path method CPM

a. A delay in the activities on the critical path of a project does not affect the scheduled delivery of the project

b. activities on the critical path take the shortest time to be completed

c. activities that are on the critical path are flexible and can be delayed without delaying a project

d. it determines the critical path for the completion of the series of the interrelated activities

3. Computer aided systems engineering CASE tools are typically used during the _____ phase of this system development life cycle SDLC

a. planning

b. maintenance

c. implementation

d. design

4. A system analyst needs to visualize the time it takes to complete the information system project. Which document should the analysts use?

a. System requirements

b. GANTT chart

c. Dataflow

d. system specifications

5. which is a similarity between agile methodology and extreme programming XP?

a. Both focus on an incremental development process

b. both have programmers perform different actions at the same time

c. both respond to changing needs before the system is delivered

d. both give equal emphasis to team coding

6. ______ can help reduce the backlog in producing information systems and improve flexibility and responding to users' information needs by allowing the users to create their own applications

a. outsourcing

b. self-sourcing

c. insourcing

d. crowdsourcing

7. During the _______ phase of the systems development life cycle SDLC, the analyst decide to use Cray servers running Ubuntu Linux and C++ for programming

a. Logical

b. Design

c. Conceptual

d. Software

8. Which is an advantage of the joint application design JAD approach?

a. It provides a method of investigating environment in which a problem is poorly defined and information is difficult to gather

b. it incorporates varying viewpoints from different functional areas of an organization to help ensure that collected requirements for an application are not too narrow or one dimensional in focus

c. it reduces the need to train information system users and increases the system's chance of success by encouraging users involvement

d. improves communication among users top management and information systems personnel because seeing a concrete prototype often prompts potential users of the system to ask questions express opinions and so forth

9. The system analyst wants all of the development life cycle to occur in phases where a problem is identified up front the specifications is refined and finally the implementation also known as

a. outsourcing model

b. waterfall model

c. self sourcing model

d. Agile model

10. During the systems development life cycle SDLC model and information systems designer defines the current system crash problem. This should happen during the _____ phase

a. Planning

b. Implementation

c. requirements gathering

d. design

1. Which vendor offers comprehensive solutions for organizations that do not have in-house resources to develop a supply chain management (SCM) system?

a. SAP

b. Microsoft

c. Red Hat

d. Sun Microsystems

2. IoT assists SCM to achieve all of the following goals except:

a. Managing warehouse inventory for out-of-stock items

b. Enhancing the production process by finding the best workers

c. Reducing loss of inventory in warehouses or products in transit

d. Reducing fuel costs by choosing the best routes and avoiding traffic jams

3. A reverse auction invites sellers to submit bids for products and services. True or False?

a. True

b. False

4. Most ERP systems use a unified database to store data for various functions. True or False?

a. True

b. False

5. In a customer relationship management (CRM) system, which effectively tracks and analyzes customers' buying patterns?

a. Extranets

b. Data-mining tools

c. Firewall networks

d. Web portals

6. In manufacturing, which is one of the major links in the supply chain?

a. Procurement centers

b. Transformation centers

c. Production centers generation

d. Distribution centers

7. ____ is an executive position created for overseeing knowledge management within an organization.

a. Lead knowledge worker

b. Lead knowledge mobilizer

c. Chief knowledge programmer

d. Chief knowledge officer

8. An SCM system coordinates all of the following functions except:

a. Distributing finished products or services to customers

b. Procuring materials

c. Transforming materials into intermediate and finished products or services

d. Advertising finished products to customers

9. Which technique is used to improve customer relationship management (CRM) systems by identifying, storing, and disseminating facts about how to perform tasks?

a. Sales automation

b. Order processing

c. Collaborative filtering

d. Knowledge management

10. You've been asked to help convince upper management about the benefits of a cloud-based enterprise system. Which is a valid argument you could present for cloud computing?

a. Control of server updates

b. Control over hardware requirements

c. Responsibility for software updates

d. Its focus is on innovation and growing the business

11. Personalization allows customers to modify the standard offering of a product, such as selecting a different home page to be displayed each time you open your Web browser. True or False?

a. True

b. False

12. A CRM system includes all of the following activities except:

a. Production operations

b. Marketing automation

c. Sales automation

d. Order processing

13. Which of the following components of an enterprise resource planning (ERP) system provides information on assessing job candidates?

a. The unified database

b. The supply chain

c. The customer relationship management

d. The human resources

14. All of the following is true about CRM, or Customer Relationship Management except:

a. It is an enterprise software

b. It is replacing the human resource department

c. Accounting department uses it to facilitate billing

d. It is the processes a company uses to track and organize all aspects of customer encounters

1. A digital dashboard integrates information from multiple sources and presents it in a unified, understandable format, often as charts and graphs. True or False?

a. True

b. False

2. or a(n) _____ system to be useful, it should collect data related to an organization's critical success factors-issues that make or break a business.

a. decision support

b. group support

c. geographic information

d. executive information

3. All of the following are important factors in designing a management support system except:

a. Keeping lines of communication open

b. Clearly defined objectives and benefits

c. Support from the top

d. Making sure response time is slow

4. A business analyst uses a tool to find out how much stock the grocery company has on backorder. This is a _____ task.

a. semistructured

b. structured

c. pseudostructured

d. unstructured

5. Another commonly used name for collaborative computing is _____ computing.

a. GIS

b. analysis

c. group

d. DSS

6. In a decision support system (DSS), decisions about the type of file structure to be used are taken by the _____ designer.

a. database

b. technical

c. managerial

d. model

7. Slack is an example of collaboration software. True or False?

a. True

b. False

8. A sales analyst at a lumber yard has received a huge shipment of lumber and needs to determine how much to charge for the lot to make $200,000 profit. The analyst uses _____ analysis.

a. Goal seeking

b. Sensitivity

c. What-if

d. Optimization

9. In _____, a geographic information system (GIS) is used to make the best use of personnel and equipment while dealing with a tight budget and maintaining crime statistics.

a. government

b. marketing operations

c. real estate businesses

d. logistics

10. An HR manager has been tasked with deciding if the engineers' salary is commensurate with other companies' salaries. The manager should use a structured approach and _____

a. Use the payroll application to research current salaries.

b. Use intuition to determine what the engineers are paid.

c. Interview engineers to find out what salary they are making.

d. Email surveys to find out what salary they are making.

11. All of the following are examples of video-conferencing systems except:

a. Microsoft's Skype

b. Apple's FaceTime

c. Microsoft's SharePoint

d. Google's Hangouts

12. All of the following are components of a DSS except:

a. Model base

b. Intermediary base

c. Database

d. User interface

13. Government agencies are the only users of GISs. True or False?

a. True

b. False

14. All of the following are true about data-driven decision making except:

a. It does not require analytical tools to interpret gathered data

b. It involves getting information from systems at the right level, in front of the right people, to inform decisions

c. It involves the use of visual reporting tools

d. It starts with asking the right questions

Chapter 13

1. Robotic process automation offers all of the following advantages except:

a. Increased costs

b. Improved accuracy and quality

c. Increased employee productivity

d. Increased customer satisfaction

2. All of the following are ethical issues of AI except:

a. AI bias

b. AI mistakes

c. Wealth inequality

d. All of these choices

3. All of the following are benefits of integrating AI to DSS except:

a. Adding deductive reasoning to traditional DBMS functions

b. Improving access speed

c. Simplifying query operations with heuristic search algorithms

d. All of these choice

4. A(n) _____ consists of programs that successfully mimic human thought behavior in a specific area that human specialists have solved.

a. database system

b. spiral model

c. expert system

d. evolutionary model

5. Contextual computing refers to a computing environment that is always present, can feel our surroundings, and—based on who we are, where we are, and whom we are with—offer recommendations. True or False?

a. True

b. False

6. Which is true of case-based reasoning (CBR)?

a. Each case in a database shares a standard description and keyword.

b. It solves a problem by going through a series of if-then-else rules.

c. Each problem and its corresponding solution are stored on a global network.

d. It matches a new problem with a previously solved problem and its solution.

7. _____ is designed to help computers simulate vagueness and uncertainty in common situations.

a. Nanotechnology

b. Fuzzy logic

c. Turing machine

d. Virtual reality

8. Intelligent agents are also known as bots (short for robots). True or False?

a. True

b. False

9. In backward chaining, a series of "if–then–else" condition pairs are performed. True or False?

a. True

b. False

10. Which software is capable of reasoning and following rule-based processes?

a. Intelligent agents

b. Enterprise resource planning systems

c. Case-based reasoning systems

d. Quick Response codes

11. The systems analyst has developed a new system for determining when a person is lying based on current and historical facial expressions the system has learned from others in the past. Which type of system is this?

a. Data mining

b. Machine learning

c. Forward chaining

d. Backward chaining

12. A computer company stores all of the customer service requests and problem resolutions in a database. This is referred to as _____, one of the 4 Rs

a. Reason

b. Retain

c. Reserve

d. React

13. A database company is working on a natural-language processing (NLP) system. It divides the tasks into two activities. The _____ activity involves using the computer to read large amounts of text and understanding the information well enough to summarize important points and store information so that the system can respond to inquiries about the content.

a. analysis

b. interfacing

c. data warehousing

d. knowledge acquisition

6. · Which of the following is NOT a key benefit of using Artificial Neural Networks (ANNs)?
a) Ability to learn from data and improve over time
b) High interpretability and transparency in decision-making
c) Capability to recognize patterns in large datasets
d) Adaptability to different types of problems, including classification and regression

7. · In which of the following scenarios would an Artificial Neural Network be most appropriately used?
a) Simple linear regression with a small dataset
b) Predicting customer preferences based on large sets of behavioral data
c) Sorting numerical data in ascending order
d) Basic arithmetic calculations in an Excel spreadsheet

8. · How do Artificial Neural Networks process information?
a) By following a set of predefined rules and instructions
b) By using interconnected nodes that mimic biological neurons to process inputs and adjust weights based on learning
c) By directly accessing and retrieving answers from a database
d) By relying on a central processing unit (CPU) to execute fixed commands

9. · What is a major challenge associated with Artificial Neural Networks?
a) They are easy to interpret and explain
b) They require minimal computational resources
c) They often require large amounts of training data to perform well
d) They always provide 100% accuracy in predictions

10. · Which of the following best describes how an Artificial Neural Network learns?
a) By storing exact copies of all training data and retrieving them when needed
b) By adjusting the weights of connections between neurons based on the difference between predicted and actual outputs
c) By executing a set of predefined rules coded into the system
d) By using human-labeled datasets without modification or adaptation

11. · What is the primary function of a data-mining agent?
a) To physically extract raw data from servers
b) To analyze large datasets and identify patterns, trends, or correlations
c) To store data in a structured database format
d) To manually label data for machine learning models

12. · Which of the following is a key benefit of using data-mining agents?
a) They completely eliminate the need for human data analysts
b) They help automate the extraction of meaningful insights from vast amounts of data
c) They ensure 100% accuracy in all predictive models
d) They only work with structured databases and cannot analyze unstructured data

13. · In which scenario would a data-mining agent be most useful?
a) Sending automated emails to customers based on a fixed schedule
b) Identifying fraudulent transactions based on unusual spending patterns
c) Formatting a document into different font styles
d) Performing basic arithmetic calculations on a small dataset

14. · How do data-mining agents typically operate?
a) By running predefined rules without learning from new data
b) By collecting, filtering, and analyzing data to uncover hidden patterns
c) By manually inputting data into spreadsheets for analysis
d) By directly modifying databases without user intervention

15. · What is a major challenge associated with data-mining agents?
a) They require no computational power to run
b) They always provide real-time insights without any processing delay
c) They may produce biased or misleading results if trained on poor-quality data
d) They only function in offline environments without internet connectivity

16. · What is the primary goal of Natural Language Processing (NLP)?
a) To translate computer code into human languages
b) To enable computers to understand, interpret, and generate human language
c) To store and retrieve data in a relational database
d) To manually process text and categorize words

17. · Which of the following is NOT a typical application of NLP?
a) Chatbots and virtual assistants
b) Sentiment analysis of customer reviews
c) Image recognition in medical scans
d) Machine translation between languages

18. · What is a key benefit of using NLP in business applications?
a) It eliminates the need for all customer support agents
b) It enables automatic processing and analysis of large volumes of text data
c) It replaces human decision-making with artificial intelligence entirely
d) It only works for structured datasets, not unstructured text

19. · Which of the following techniques is commonly used in NLP?
a) Convolutional Neural Networks (CNNs) for image processing
b) Tokenization, stemming, and lemmatization
c) SQL queries for database management
d) Hashing algorithms for data encryption

20. · What is a major challenge associated with NLP?
a) It always requires a physical database to function
b) It struggles with understanding context, sarcasm, and ambiguous meanings
c) It can only process numerical data, not text
d) It is only useful for translating documents between languages

21. · What is the primary inspiration behind Genetic Algorithms (GAs)?
a) Mathematical optimization formulas
b) The principles of natural selection and evolution
c) Quantum computing principles
d) Randomized trial-and-error processes

22. · Which of the following is NOT a typical application of Genetic Algorithms?
a) Optimizing complex engineering designs
b) Training deep learning models with labeled datasets
c) Solving routing and scheduling problems
d) Evolving strategies in artificial intelligence and game playing

23. · What are the main components of a Genetic Algorithm?
a) Selection, crossover, mutation
b) Input, processing, output
c) Sorting, filtering, ranking
d) Training, testing, validation

24. · Which of the following is a major benefit of using Genetic Algorithms?
a) They can find near-optimal solutions in complex, multi-variable problems
b) They always guarantee the absolute best solution
c) They require minimal computational resources
d) They work best only for small, simple problems

25. · What is a potential drawback of Genetic Algorithms?
a) They are guaranteed to find the best solution every time
b) They can be computationally expensive and take many generations to converge
c) They only work with structured databases
d) They require manual input for each iteration

3. Which statement is true of the Internet?

a. It's accessibility requires prior approval

b. it's usually faster than an Intranet

c. it's less secure than an intranet

d. it's geographical scope is limited

4. ___________ search the web continuously for new data and check to see what links are on the user's web page and make sure they work if a link is broken they identify it and Include the information as part of the data about the page

a. Backdoors

b. crawlers

c. subscribers

d. client

5. In the URL:

HTTP://WWW. WDC. Com/clients/large. HTML

which indicates the directory name?

a. HTTP

b. Large.HTML

c. WWW. WDC. Com

d. Clients

6. which of the following is an advantage of a client-based e-mail?

a. A local copy of the information

b. reduces unnecessary emails

c. it is more portable

d. easier to start using

7. A _______ is an electronic audio file posted on the web for users to download to their mobile devices or computers

a. Wiki

b. Podcast

c. Tweet

d. Blog

8. the ________ refers to physical objects connected to the Internet and therefore to all the other physical objects

a. transmission control protocol

b. Internet archive

c. Internet of Things

d. Internet control message protocol

9. The most serious problem with wikis is the:

a. restricted access to general public

b. lack of data privacy

c. inaccuracy of content

d. inability to modify content

10. Microsoft Outlook is an example of blank

a. web-based e-mail program

b. crawler based e-mail program

c. boot based e-mail program

d. client based e-mail program

An airline companies Comptroller has analyzed its parts inventory and found a glut of parts in stock. The airline company utilizes an Internet enabled SCM which SCM activity should B analyzed further?

a. Customer service

b. purchasing procurement

c. advertising scheduling

d. inventory management

One of the four key decisions in supply chain management SCM released two manufacturing is pricing

a. True

b. False

A computer company needs to collect and analyze relevant internal and external data needed by sales manufacturing and shipping. Which component should the company implement?

a. Accounting

b. supply chain

c. Unified database

d. E-commerce

_____ identifies customer groups based on similar preferences and interests using input from multiple business partners and data resources

a. Order processing

b. Sales automation

c. Collaborative filtering

d. Knowledge management

Which is considered a key decision related to manufacturing and supply chain management?

a. Internal investment

b. revenue

c. consumer type

d. Location

In manufacturing firm supply chain management system which handles credit terms and payment schedules?

a. Information flow

b. product flow

c. Finances flow

d. Stock location flow

when considering the mobility aspect of cloud based enterprise systems it's important to consider that with a cloud based system an employee can access the information from ______

a. wherever they are

b. An intranet

c. Any computer within one mile of company headquarters

d. Company headquarters

a mail service company wants to allow customers to modify their web experience to their liking. They want to describe the service in the form of a button on the web page once the user logs N. Which is an appropriate term to place on the button

a. Optimization

b. Virtualization

c. Customization

d. Idealization

_______is an executive position created for overseeing knowledge management within organization

a. Lead knowledge worker

b. chief knowledge programmer

c. Chief knowledge officer

d. Lead knowledge mobilizer

an engineering firm needs a Linux farm with total control over the operating system and installed software versions. How would this situation be classified?

a. On premise

b. A customer relationship management

c. a unified database

d. remote

A blank is an interactive information system consisting of hardware software data and modules mathematical and statistical designed to assist strategy makers in an organization

a. supply chain management systems

b. Employee monitoring systems

c. decision support system

d. logistics management system

A component of decision support system DSS includes mathematical and statistical models that along with the database enable a DSS to analyze information

a. DSS engine

b. model base

c. database model

d. user interface

A sales analyst at a lumber yard has received a huge shipment of lumber and needs to determine how much to charge for the lot to make 200,000 profit the analyst uses ______ analysis

a. What if

b. Sensitivity

c. Optimization

d. call seeking

in a management support system why is it important to keep lines of communication open

a. it ensures key decision makers are involved in designing the MSS

b. it ensures that executives can tolerate slow response times

c. it enables decision makers to identify objectives

d. it ensures support staff feel included in the decision making process

An analyst needs to analyze sales data using EIS that integrates information from multiple sources into a unified and understandable formats such as charts and graphs which feature of the EIS system should the analysts use

a. Digital dashboard

b. intelligent agent

c. secure login ease of use

Which is an important factor in designing a management support system

a. making the systems complexity visible

b. verifying the look and feel

c. keeping the interface simple

d. ensuring closed lines of communication

The IT manager is not happy with the performance of one of the programmers which choice would the manager choose to make the decision unstructured

a. Analyze which task the employee has completed using an HR program

b. Fire the employee

c. check the computer configuration of the employees work group

d. use program to determine the employee salary in order to offer less

A city planner wants to choose the best bus routes through the city. This is an example of _____

a. Insurance planning

b. Urban planning

c. government planning

d. educational planning

blank uses a geographic information system application to dispatch personnel and equipment to a crime and fire patient

a. insurance

b. urban planning

c. transportation and logistics

d. government

a chain store manager wants to gather data on profitability and operating costs a store to determine whether closing the store is more beneficial than keeping it open. Which tool should the manager use?

a. Consolidation system

b. collaborative system

c. executive information system

d. geographical information system

A computer company stores all of the customers service request and problem resolutions in a database. This is referred to as blank one of the four R's

a. react

b. retain

c. reason

d. reserve

At a computer hardware manufacturer to attempt to solve a problem of computer user is experience the case based reasoning application first ______ the most similar cases from the library of past cases

a. Reconfigures

b. Repairs

c. revises

e. retrieves

an intelligent agent automatically adjusts the products shown to a customer after the customer shops this is an example of

a. mobility

a. autonomy

b. reactivity

c. adaptability

a developer has been assigned the task of the part of the Ann that trains data the developer is working within the blank layer of the artificial neural network

a. output

b. newest

c. input

d. middle

The bank wants to use a CBR reasoning system to qualify customers for loans which approach should the bank use

a. use parameters from past customers stored in the database

b. use e-mail marketing campaigns based on past customer interactions

c. take recommendations from loan officers

d. deploy bots designed to locate new customers

In the design and implementation of any blank application there are 4R's involved retrieve reuse revise and retain

a. case based reasoning

b. deductive reasoning

c. inductive reasoning

d. rule based reasoning

An AI developer wants the system to automatically change routes suggestions while the driver is traveling if a favorite restaurant is not too far out of the way which type of system would the developer implement

a. case based reasoning

b. contextual computing

c. decision making

d. machine learning

In a transaction processing system the system displays the customer's current balance if you enter a customer account number in this scenario blank decision making analysis has been used to display the desired results

A. what is

B. if-else

C. what if

D. if continue

In an expert system a blank stores facts and figures and keeps track of rules and explanations as sociated with facts

a. knowledge base

b. knowledge base management system

c. database

d. knowledge acquistion facility

Intelligent agents are also known as

a. Reactors

b. bots

c. loggers

d. routers

What is the primary function of a Knowledge Base in an AI system?
a) To store and retrieve large amounts of raw numerical data
b) To provide structured information and rules that enable intelligent decision-making
c) To execute machine code for faster processing
d) To randomly generate answers to queries without prior data
Which of the following is a key benefit of a Knowledge Base System?
a) It reduces the need for data storage by eliminating old information
b) It helps automate decision-making by organizing and retrieving structured knowledge
c) It only works with human input and cannot function autonomously
d) It primarily functions as a relational database for transaction processing
What is Knowledge Acquisition in the context of Knowledge-Based Systems?
a) The process of manually inputting knowledge into a database
b) The extraction, structuring, and formalization of knowledge from experts or data sources
c) The deletion of outdated knowledge from an AI system
d) The conversion of knowledge into unstructured text format
Which of the following is an example of a Knowledge-Based System in action?
a) A chatbot using predefined rules to answer customer queries
b) A simple spreadsheet storing customer contact information
c) A machine learning model training on labeled images
d) A video compression tool reducing file sizes
What is a common challenge in Knowledge Acquisition?
a) It requires no human intervention and is fully automated
b) Experts may struggle to articulate their knowledge in a structured format
c) Knowledge Bases never need updating once created
d) Knowledge-Based Systems do not require reasoning capabilities