Q: What is healthcare administration?
A: Healthcare administration involves managing the day-to-day operations of healthcare settings, including hospitals, public health systems, and healthcare networks.
Q: Why is healthcare administration important?
A: It ensures effective functioning, service delivery, and coordination among healthcare entities while emphasizing leadership and management skills.
Q: What are the key aspects healthcare administrators must navigate? (4)
A: 1. Complex healthcare systems
2. Coordination between hospitals, nursing homes, pharmacies, and insurance providers
3. Regulatory compliance and financial oversight
4. Communication across healthcare entities
Q: What are the primary responsibilities of healthcare administrators? (4)
A: 1. Planning and supervising medical services
2. Monitoring financial aspects like budgeting and insurance claims
3. Updating and maintaining patient health records
4. Facilitating communication between healthcare entities
Q: What are common medical documents used in healthcare administration? (6)
A: 1. Patient Registration Form
2. Patient Medical History
3. Physical Examination Forms
4. Laboratory Results
5. Diagnosis and Treatment Plans
6. Operative Reports
Q: What are effective scheduling techniques to manage patient appointments? (4)
A: 1. Implementing fees for late or missed appointments
2. Tracking cancellations
3. Sending appointment reminders
4. Establishing buffer times between appointments
Q: What are the steps involved in registering a patient? (6)
A: 1. Collecting demographic information
2. Obtaining the health insurance card
3. Recording emergency contact information
4. Noting primary care provider details
5. Listing current medications
6. Documenting secondary insurance information
Q: What key elements are included in a patient chart? (8)
A: 1. Demographic information
2. Vital signs
3. Diagnoses
4. Surgeries
5. Medications
6. Treatment plans
7. Allergies
8. Lab results and consent forms
Q: What is PIPEDA and why is it important in healthcare?
A: PIPEDA (Personal Information Protection and Electronic Documents Act) safeguards medical records by enforcing principles like consent, accuracy, and accountability to protect patient privacy.
Q: What are the key steps in handling medical emergencies in a healthcare office? (3)
A: 1. Identifying safety hazards
2. Calling emergency services (911)
3. Providing first aid until professional help arrives
Q: What are two essential aspects of maintaining cleanliness in a healthcare setting?
A: 1. Keeping medical spaces spotless and hygienic
2. Proper disposal of waste, including sharps and biohazard materials
Q: What are the two types of asepsis techniques in healthcare?
A: 1. Medical asepsis – Includes handwashing and protective barriers
2. Surgical asepsis – Involves creating a sterile environment during invasive procedures
Q: What types of Personal Protective Equipment (PPE) are commonly used in healthcare? (3)
A: 1. Gloves
2. Gowns
3. Masks
Q: What are the four main ethical principles in healthcare?
A: 1. Autonomy – Respecting patients’ rights to make decisions
2. Beneficence – Acting in the patient’s best interest
3. Non-maleficence – Avoiding harm to patients
4. Justice – Ensuring fair treatment for all patients
Q: What are the three main components of medical terms?
A: 1. Prefix – Modifies the root meaning
2. Root – Forms the base of the term
3. Suffix – Further modifies the meaning
Q: What do the following abbreviations stand for? ICU, Dx, Dr
A: - ICU – Intensive Care Unit
Dx – Diagnosis
Dr – Doctor
Q: What are key financial procedures involved in healthcare administration? (5)
A: 1. Payment on Account – Debiting accounts receivable and crediting revenue
2. Billing Procedures – Submitting claims for insurance coverage
3. Accounts Payable – Managing invoices for purchased assets
4. Bank Reconciliation – Aligning bank statements with balance sheets
5. Petty Cash Fund Management – Tracking small expenditures and reimbursements
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