8715_300_uko7_ppt_2

Page 1: Introduction

Title and Objective: The presentation focuses on business behaviors, specifically communication types and styles within the context of the T-Level Technical Qualification in Management and Administration Level 3.

Goals of the Session: By the end of this session, learners should be able to:
- Understand various communication types and styles.
- Recognize why communication types need to be adapted based on the target audience.
- Differentiate between professional communication and personal communication used with friends.

Diversity in Communication: Many types and styles of communication exist, and it's crucial to understand these to choose the most effective form for each situation.
Situational Analysis: Not every situation will require the same communication type or style; hence, identifying the context and message is essential to effective communication.
Interactive Question: A prompt challenging learners to think of various types of communication they might employ.

Formal Context: In a formal meeting with a manager, it is not optimal to use verbal communication via a telephone; a face-to-face conversation or video conference would be more effective.

Two Distinct Types:
- Verbal Communication: This includes spoken words—making it essential to articulate clearly and adjust tone based on the audience.
- Non-verbal Communication: This encompasses visual cues such as eye contact, body language, and active listening, all of which are critical for effective interpersonal interaction.
Interactive Question: Encourages learners to assess their perceptions based on non-verbal cues in communication scenarios.

Written Communication: Ideal for maintaining a formal audit trail. Includes emails, reports, and contracts, commonly used in professional settings for formal dialogues.
Visual Communication: Utilizes images and infographics, effective in conveying complex information efficiently, underlining that visuals can indeed communicate profoundly.
Interactive Question: Asks learners to consider scenarios where visual communication might be the most effective.

Listening Skills: Fundamental for receiving and interpreting messages, listening enhances relationships and promotes clearer communication channels.
Effective Listening: Miscommunication can be mitigated through active listening, which is vital in teamwork and collaborative settings.

Social Communication Styles: Flexibility in communication styles is important. This includes blending verbal and non-verbal cues, especially in informal settings with friends, employing gestures and tone to enrich interaction.

Importance of Adaptation: Understanding when to alter communication styles is critical for connecting with the audience, varying greatly between contexts like team-building sessions and job interviews.
Steps to Adapt:
1. Identify the audience
2. Gauge their current mindset
3. Determine necessary information
4. Assess desired emotional takeaway
5. Select the appropriate communication method for the message.

Professional Communication: Characterized by formality, clarity, brevity, relevance, and goal-oriented language across larger audience groups, necessitating regular updates and structured delivery.
Personal Communication: More relaxed in tone; typically informal, employs humor, and allows for emotional expression, usually occurring in smaller groups like conversations with friends and family.

Final Thoughts: Encourages learners to consolidate their understanding of communication styles and how adapting these styles depending on context can enhance effectiveness. The session concludes with an invitation for questions.