Customer Service Call Vocabulary

Claim Status Inquiry

• Emily is calling CareSource to inquire about the status of an appeal for Janet Caskey.
• Janine is assisting Emily.

Appeal Information

• Appeal ID: 0522TAsInTango37LAsInLima1
• The appeal was overturned because authorization was not required, as the claim was part of an ER.
• The claim is being reprocessed.

Claim Reprocessing and Payment

• The claim reprocessing was determined on 06/02.
• The allowed amount and paid amount are the same: 2,615.19.
• The claim was processed and determined in February.

Check Information

• Payment date: February
• Check number: 1193226

Appeal Processing Date

• The appeal was received in February.

Call Reference

• Call reference number: 1385156CAsInCharlie4VAsInVictor7RAsInRomeo9

End of Call

• Emily is thanked for calling CareSource.
• Emily is asked to stay on the line for a brief survey.