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Chapter 1: Why Intercultural Communication

Intro

Things that increase in shared connected spaces

  • Transportation Systems

  • Global Workforce

  • Travel (Foreign and Domestic)

  • Immigration and Migration

  • Domestic Diversity

  • Global Economy

  • Siloed spaces - segregated spaces, separations due to culture

To understand cultural differences you need to have…

  • Mindset to see from different angles

  • Competence to manage differences

Culture Blind - Socio-Psychological concept of referring to a lack of awareness and recognition of cultural differences within groups

Time and space have now been erased, global Village - McLuhan, 1962

Competent - Knowledge in action

Flexible Intercultural Communication - Managing cultural differences creatively and adaptively across a wide range of situations

Practical Reasons

Impact of Technology - Connect/work with others globally

Global and Domestic Diversity Workforce:

  • Global employee

  • Lower probability of groupthink

    • Groupthink - group of individuals reaches a consensus without critical reasoning or evaluation of the consequences or alternatives

New Norm

Non Traditional Relationships

Homogeneous Space Model - Inter-Relational landscape evolved (Friends/Partners), Structure, intersections of our identities with those of others

Global Healthcare Concerns and Opportunities

Culture drives healthcare!

  • Birthrate; Healthcare workers understanding of worldviews: Death/Burial/Caregiving and Treatments

Inclusivity

Expanding self awareness and other sensitivity

  • Expanding culture/Ethnic knowledge allow cultural strangers to feel acknowledged

  • Reactive → Proactive

    • Ethnocentric → Experience and Learn

  • Challenge the source of our assumptions

Personal Empowerment, Social Advocacy, Social justice

What is Culture

Culture - A learned meaning system

consists of…

  • traditions

  • beliefs

  • values

  • rituals

  • customs

  • rite of passage

  • norms

  • laws

  • symbols

  • arts

  • practices

  • history

  • artifacts

  • worldview

  • meanings

  • social hierarchy

Passed from generation → generation via interaction members of the community

Ideal Member - Fulfill expected behaviors

Members are nurtured by core values; promotes shared identity and solidarity

we/us - in group

they/them - out group

Iceberg

Deeper layers hidden: Only see the uppermost layers

Surface Level Culture

Pop Culture - Mass appeal

  • Inform others how to think of your cultural group

  • Feed perceptions

Intermediate

Symbols - Behavior standing for something meaningful: Verbal and non verbal

  • Artifacts

  • Words

  • Gestures

Meanings - Cue Objective and Subjective Reactions

Norms - Expectations of proper and improper behavior

  • Setting - Govern Compartment

  • Relationship Status - Degree of formality

Deep Level Culture

Levels

  • Normative Culture - Patterned way of living

  • Subjective Culture - Different degrees of important to aspects of culture

Shared

  • Traditions - Ceremonies, rituals, myths passed down

    • in group solidarity, communal memory, cultural stability

      • Birth, Weddings, Healing, Funerals

  • Beliefs - Fundamental assumptions that people hold without questions

    • The why

  • Values - Priorities Guiding good and bad behavior/ fair and unfair behavior

    • security and conformity

Seafloor Level

Human Needs

  • Maslow’s Hierarchy of Needs

    • Physiological → Safety → Love → Esteem → Self Actualization

KB

Chapter 1: Why Intercultural Communication

Intro

Things that increase in shared connected spaces

  • Transportation Systems

  • Global Workforce

  • Travel (Foreign and Domestic)

  • Immigration and Migration

  • Domestic Diversity

  • Global Economy

  • Siloed spaces - segregated spaces, separations due to culture

To understand cultural differences you need to have…

  • Mindset to see from different angles

  • Competence to manage differences

Culture Blind - Socio-Psychological concept of referring to a lack of awareness and recognition of cultural differences within groups

Time and space have now been erased, global Village - McLuhan, 1962

Competent - Knowledge in action

Flexible Intercultural Communication - Managing cultural differences creatively and adaptively across a wide range of situations

Practical Reasons

Impact of Technology - Connect/work with others globally

Global and Domestic Diversity Workforce:

  • Global employee

  • Lower probability of groupthink

    • Groupthink - group of individuals reaches a consensus without critical reasoning or evaluation of the consequences or alternatives

New Norm

Non Traditional Relationships

Homogeneous Space Model - Inter-Relational landscape evolved (Friends/Partners), Structure, intersections of our identities with those of others

Global Healthcare Concerns and Opportunities

Culture drives healthcare!

  • Birthrate; Healthcare workers understanding of worldviews: Death/Burial/Caregiving and Treatments

Inclusivity

Expanding self awareness and other sensitivity

  • Expanding culture/Ethnic knowledge allow cultural strangers to feel acknowledged

  • Reactive → Proactive

    • Ethnocentric → Experience and Learn

  • Challenge the source of our assumptions

Personal Empowerment, Social Advocacy, Social justice

What is Culture

Culture - A learned meaning system

consists of…

  • traditions

  • beliefs

  • values

  • rituals

  • customs

  • rite of passage

  • norms

  • laws

  • symbols

  • arts

  • practices

  • history

  • artifacts

  • worldview

  • meanings

  • social hierarchy

Passed from generation → generation via interaction members of the community

Ideal Member - Fulfill expected behaviors

Members are nurtured by core values; promotes shared identity and solidarity

we/us - in group

they/them - out group

Iceberg

Deeper layers hidden: Only see the uppermost layers

Surface Level Culture

Pop Culture - Mass appeal

  • Inform others how to think of your cultural group

  • Feed perceptions

Intermediate

Symbols - Behavior standing for something meaningful: Verbal and non verbal

  • Artifacts

  • Words

  • Gestures

Meanings - Cue Objective and Subjective Reactions

Norms - Expectations of proper and improper behavior

  • Setting - Govern Compartment

  • Relationship Status - Degree of formality

Deep Level Culture

Levels

  • Normative Culture - Patterned way of living

  • Subjective Culture - Different degrees of important to aspects of culture

Shared

  • Traditions - Ceremonies, rituals, myths passed down

    • in group solidarity, communal memory, cultural stability

      • Birth, Weddings, Healing, Funerals

  • Beliefs - Fundamental assumptions that people hold without questions

    • The why

  • Values - Priorities Guiding good and bad behavior/ fair and unfair behavior

    • security and conformity

Seafloor Level

Human Needs

  • Maslow’s Hierarchy of Needs

    • Physiological → Safety → Love → Esteem → Self Actualization