8715_300_uko3_ppt_6

T-Level Technical Qualification in Management and Administration

• Level 3 Qualification

• Focus Area: Management and Administration Core

• Document Produced by: City and Guilds of London Institute (2022)

Quality and Compliance Overview

• Presentation covers quality accreditations

Learning Objectives

• By the end of the session, learners should be able to:

  • Understand how an organisation benefits from obtaining accreditation for quality.

  • Recognize the responsibilities associated with maintaining a quality accreditation.

Accreditation Benefits

General Benefits

• Gaining a quality standards accreditation has multiple benefits for organisations:

  • Ensures stakeholder buy-in essential for sustaining quality standards.

Specific Benefits

1. Increased Brand Awareness

   • Enhances reputation through quality accreditation.

   • Certification can be shared on email signatures, websites, and communication, improving visibility.

   • Can be highlighted in newsletters as positive news for the organisation.

2. Assisting with Tender Opportunities

   • Specific accreditations are often required to apply for government tenders.

   • E.g. ISO 27001 Information Security Management is required for tenders related to IT systems.

3. Developing Trust with Customers

   • Customers are more likely to trust organisations committed to maintaining set standards.

   • Example: ISO 45001 for Health & Safety Management signals compliance, increasing customer confidence.

Responsibilities of Maintaining Accreditation

General Responsibilities

• Maintaining a quality standard is a continuous process that requires significant effort.

• Defined roles and responsibilities are necessary within the organisation to support ongoing compliance.

• Failure to maintain accreditation may result in documented non-conformances by the accreditation body.

Internal and External Audits

• Routine audits are essential components of accreditation maintenance.

• An audit schedule typically spans 12 months, with internal auditors assigned specific areas.

• Audit outcomes must be documented, with feedback on non-conformances or recommendations for improvement.

Process Maps

• Used to illustrate every step of a process, making it clear for staff.

• Highlights decision points and the implications of those decisions, ensuring transparency.

• Aids in ensuring consistency among staff by providing clarity in process documentation.

Documentation Requirements

• Creation of a variety of documents is necessary to demonstrate compliance with standards.

• Example documents include logs, control systems, signatures, and checklists.

• Staff time must be dedicated to developing these documents according to quality requirements.

Meetings, Forums, and Committees

• Establishment of specific meetings, forums, and committees is needed based on the accreditation sought.

• Example: A health and safety committee may be required for health and safety accreditation.

• Consideration of time commitment for staff involved in such meetings is crucial.

Cost Considerations

• Accreditation incurs costs, including:

  • Initial implementation and certification fees.

  • Ongoing renewal expenses.

  • Resources devoted to managing the standard and possible consultancy support.

• Costs vary relative to the organisation’s size and scope.

Questions

• Open invitation for any inquiries related to the accreditation process and responsibilities.