Teaching Background: The instructor has extensive experience teaching various subjects and views this particular unit as one of the easier ones.

Class Structure:

• Session 1: Discuss a real-life example of resolving business disputes related to constructing a boundary wall.
• Session 2: Review course progression and cover important concepts that apply to multiple units.
• Session 3: Focus on assessment tasks, including a role-play exercise to practice dispute resolution.

Assessment Tasks Overview:

• Task 1: Knowledge quiz based on the unit's guidelines; attention to context is crucial, especially regarding contractual frameworks.
• Task 2: Case study involving a painter and a client that requires understanding scenarios and proper documentation.
• Task 3: Role-play exercise where students must act as interviewers to resolve disputes with painters and clients, focusing on effective communication techniques.
• Task 4: Follow-up task that involves writing emails and documenting decisions based on previous assessments and role-plays.

Key Concepts:

• Dispute causes often stem from miscommunication and misunderstanding.
• Importance of maintaining good relationships with neighbors and clients to avoid disputes.
• Emphasis on procedural documentation and compliance with standards such as the NCC and relevant legislation.

Dispute Resolution Strategies:

• Proactive communication and documentation are crucial for successful dispute resolution.
• Use of calm, non-defensive communication and empathy during negotiations is encouraged.
• Maintaining an open dialogue helps prevent misunderstandings.

Legislation & Compliance:

• Understanding common law and statute law is critical in constructing agreements and resolving disputes.
• The unit will cover the statutory warranties in Victoria and their implications for businesses and consumers.

Final Thoughts:

• The instructor believes that minimizing disputes is vital for business growth and client satisfaction.
• Regular communication, thorough documentation, and adherence to established procedures are essential for successful project completion.