BMIB U2B

absenteeism - when a worker is absent from work without a “good” reason

extrinsic motivation - desire to work based on a possible reward or threat

hygiene factors - factors in the work environment that influence employee satisfaction

intrinsic motivation - desire to work due to enjoyment of the work or internal satisfaction

job enlargement - additional similar duties are added to a job

job enrichment - job is redesigned to provide more challenging tasks

job rotation - employees switch regularly from one duty to another (a form of enlargement)

Maslow’s “Hierarchy of Needs” - physiological, security, social, esteem, self-actualization

performance-related pay - pay is linked to achievement of set targets, like sales figures

piece rate - employee is paid according to the quantity of units produced

collective bargaining - negotiation between an employer and its workers’ trade union

culture - the values, attitudes, and beliefs of employees; or what is “normal” in a business

Handy’s “Gods of Management” - power culture, role culture, task culture, person culture

Hofstede’s “National Cultures” - six ways cultures often differ around the world

Schein’s Culture Model - 1) artifacts, 2) norms and values, 3) underlying assumptions

strike - the workforce refuses to work until certain workplace conditions are met

trade union - organization of workers aiming to protect and improve working conditions

communication - the transfer of information between stakeholders

feedback - response to communication that may confirm receipt and comprehension

formal comm. - info is exchanged using official channels, like an annual general meeting

horizontal comm. - info is exchanged between parties at the same level in the organization

informal comm. - info is exchanged using unofficial channels, such as at social events

one-way comm. - info is passed in a single direction, with no feedback

vertical comm. - info is exchanged between parties at different levels in the organization

two-way comm. - info is passed up and down, or outside and back into, an organization