group 4 ppt

Group Details

• Group Name: Knowledge Management, Knowledge in Organizations, & Information and Communication Technology Support to Knowledge Work

• Subject Duration: Week 2-4

Reporters

• Group 1: Rhazel Ann Javier, Alliana Love Lejas, Honey Meryl Malinao

• Group 2: Jannamiel Jemina, Mike Yvan Lacuna, Divine Lamberte, Katrina Cristel Mamuray

Learning Objectives

Week 2-3

• To learn the basic concepts of Knowledge Management as applied in various organizations.

Week 3-4

• To learn the applications of ICT in Knowledge Management in the Public and Private Sector.

• Outline various strategies to maximize ICT use.

What is Knowledge Management?

• Definition: A framework assisting administrators in managing intellectual assets to enhance efficiency and achieve organizational goals in public administration.

• Key Areas:

  • Enhance decision-making in public services.

  • Encourage public participation in decision-making.

  • Build competitive societal information capital (IC).

  • Develop a knowledge-competitive workforce.

Knowledge in Organizations

• Definition: Refers to the management, sharing, and utilization of information, expertise, and experience for enhancing organizational efficiency, innovation, and effectiveness.

• Focus: Systematic arrangement and management of information and knowledge.

Knowledge Management Structure

Key Aspects

1. Document Description

2. Indexing

3. Classification

Types of Knowledge

• Explicit Knowledge: Articulated, codified, and easily distributable. Stored in formats like manuals and databases.

• Tacit Knowledge: Intuitive insights, skills, and experiences of individuals, often difficult to codify.

Aspects of Knowledge Management

Human Governance

• Policies and procedures governing knowledge processes.

• Importance of keeping knowledge updated and retrievable through systematic classification and organization.

Process Technology

• Tools and applications that support KM processes such as databases, content management systems (CMS), and collaborative applications.

Basic Concepts of Knowledge Management

Elements

1. Knowledge Creation: Documenting and storing knowledge for future use. Examples include manuals and reports.

2. Knowledge Capture and Storage: Important for both explicit and tacit knowledge.

3. Knowledge Sharing: Facilitating the use of knowledge to enhance decision-making.

4. Knowledge Application: Applying knowledge improves processes and performance.

5. Knowledge Retention: Preventing loss of knowledge, particularly tacit knowledge, within organizations.

The Future of Technology

• Presentations: Essential for conveying messages, ideas, or information effectively. Key aspects include opening, content, and conclusion.

Information and Communication Technology (ICT) Support

Overview of ICT

• Encompasses tools and resources for data processing, communication, and information exchange.

• Promotes efficient communication and collaboration.

Growth of ICT in the Philippines

• Significant growth reported with investments reaching PHP 96.16 billion.

Importance of ICT in Sectors

• Public Sector:

  • Enhances service delivery and operational efficiency.

  • Promotes transparency and accountability.

• Private Sector:

  • Drives innovation and improves performance.

Role of ICT in Knowledge Management Initiatives

1. Knowledge Creation & Capture

2. Knowledge Storage and Retrieval

3. Knowledge Sharing and Dissemination

4. Knowledge Application

5. Decision Support Systems (DSS)

6. Business Intelligence (BI)

ICT Tools Supporting Knowledge Management

Types of Tools

• Cloud-Based Platforms: Flexible storage solutions accessible from anywhere. Major providers include AWS, Google Cloud, and Microsoft Azure.

• Collaboration Tools: Essential for effective communication, examples include Slack, Microsoft Teams, Zoom.

• Data Management and Analytics Systems: Facilitate knowledge management by converting raw data into actionable knowledge (e.g., Tableau, Power BI).

Knowledge Management Systems (KMS)

• Integrate technology, processes, and people to support organization knowledge management.

• Key components include collaboration tools and expert directories.

Importance of Knowledge Management in Sectors

• Corporate Sector: Enhances efficiency and employee participation.

• NGOs/PUBLIC SECTOR: Improves community development and service delivery.

Applications of ICT in Knowledge Management

Public Sector Applications

• E-Governance, agriculture initiatives, education, and healthcare improvements.

Private Sector Applications

• Business Process Outsourcing (BPO), manufacturing, retail, and e-commerce sector solutions.

Advantages of ICT in KM

1. Improved data management

2. Enhanced collaboration

3. Increased productivity

4. Innovation and competitive advantages

5. Cost efficiency

6. Improved customer service

Disadvantages of ICT in KM

1. Technological barriers and digital divide

2. Organizational resistance to change

3. Skills gap among employees

Strategies to Maximize ICT Use

Approaches to Improve ICT Utilization

• Emphasizing e-governance and integration of technology across sectors.

• Ensuring continuous training and improving ICT infrastructure.

Case Examples

• E-commerce: Expansion of market reach via online platforms.

• Healthcare: Use of electronic health records and teleconsultation for improved health service delivery.

• Tourism and Hospitality: Online systems for bookings and appointments.

References

• Academic and professional literature related to Knowledge Management and ICT applications.