Internal affairs bureaus (IABs): This is where citizens can register complaints.
Exonerated: When the complaint was not proven true.
Democratic Accountability: Accountability to the community, over a group of individuals with the power to use coercive force.
Hierarchical Accountability: Accountability to those structurally higher within the department.
Procedural Justice: People are more likely to accept the outcome as fair if they believe the trial and procedures taken to get there were fair
Ombudsman: This person reviews all complaints against public servants.
Substantiated Complaints: These are complaints against officers that turned out to be true.
Early Warning System (EWS): This allows the department to keep track of all complaints against officers, the outcome of the complaints, and repetitive behavior patterns that are potentially problematic.
Mediation: A program that encourages settlements outside the traditional enforcement process
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