art I: Foundations of Leadership -Differences between management and leadership -Relative importance of technical vs. leadership skills at different management levels Part II: Becoming a Leader -Common leadership challenges -Are reluctant leaders the best leaders? What makes some reluctant and others driven to lead. -Research evidence on whether effective leaders are born or made -Five myths of new managers and the realities associated with these assumptions -How leaders learn (70:20:10 rule) -Challenging job assignments model -Keys to successful reflection Part III: Setting Direction -Cialdini’s six principles of persuasion -Definition of a vision and two tools for creating one -Charismatic leadership tactics to communicate your vision -Creating change using Lewin’s 3-step change model and Kotter’s 8-stage process for change -Four tools for adapting to change -Three common decision-making biases -Inquiry vs. advocacy approach to decision making Part IV: Engaging People -Root causes of toxic leadership and ways to prevent it -Are happy leaders better leaders? -Surface acting vs. deep acting and two strategies for deep acting -Factors explaining why people don’t speak up -Best practices for getting people to speak up -The goal and keys of effective delegation -Primary symptoms of burnout -Tools for addressing burnout (DESC Model) -Why underperformers (“C players”) are tolerated and steps for managing them Part V: Leading Yourself -Trait vs. cognitive perspective of ethics and the moral disengagement model -Steps for building an ethical career -Predictors of happiness