Levels and Areas of Management

Top Managers: Determining the Overall Direction

• normally called CEO’s (chief executive officers), COO, president, and senior vice president
• $top managers:$ determine what organizations long-term goals should be for the next 1-5 years with resources they expect to have available
  • must be future-oriented, strategic, and able to deal with uncertain, highly-competitive conditions
  • must have leadership skills, profesional experience, good communication skills, knowledge, organization, time-management skills, delegation techniques, and confidence

Middle Managers: Implementing Policies and Plans

• $middle managers:$ implement policies and plans of the top managers above them and supervise and coordinate activities of first-line managers below them
  • critical for organizational success

First-Line Managers: Directing Daily Tasks

• aka supervisors
• $first-line managers:$ make short-term operating decision, directing the daily tasks of non-managerial personnel

Team Leaders

• $team leaders:$ facilitate team members’ activities to help teams achieve their goals
• most successful teams have 4 key elements:

1. compelling direction
2. strong structure
3. supportive context
4. shared mindset

• must have honesty, integrity, and humility and be able to hold you and your team accountable
• must be able to be decisive and make hard decisions for you and your team

Non-managerial Employees

• $non-managerial employees:$ people who either work alone on tasks or with others on a variety of teams

Areas of Management

• $functional manager:$ manager responsible for one organizational activity
• $general manager:$ responsible or several organizational activities