HPC2-PPT-1

History of the Hospitality Industry

• Dates back to the colonial period in the late 1700s.

• Significant developments influenced by world wars, the depression, and social changes.

• The modern hospitality industry took form in the early 1950s and 60s.

Early Concept of Hospitality

• The term "hospitality" derives from the French word "hospice," meaning to provide for the weary.

• Ancient Greece, Rome, and biblical times recognized the importance of hospitality, particularly in religious contexts.

• Hospitality was intertwined with the travel of missionaries, priests, and pilgrims.

Medieval Period

• Travelers included mostly English nobility and merchants.

• Inns were often private homes; nobility favored monasteries for lodging.

• The emergence of stagecoaches increased travel.

• Persian ‘khans’ provided structured accommodation; Roman taverns catered to various travelers.

Ancient Rome

• Inns were large mansions; guests needed "letters of eviction" for permission to stay.

• The quality of inns and taverns generally poor.

• Roman taverns (tabernas) had attached inns (caponas).

Renaissance Period

• High demand for inns and taverns; first hotel (Hotel de Henry) built in 1788 for $17,500 with 60 beds.

• Coffee houses gained popularity.

Eighteenth Century Developments

• Taverns emerged in New York/New England and inns in Pennsylvania.

• The Southern colonies saw the rise of ordinaries, and coffee houses became popular spots in Europe.

Definition of a Hotel

• A commercial establishment providing lodging, meals, and services for travelers.

• Accommodates both short and long stays at a set fee.

Classification of Hotels

• Based on Location: City center, motels, suburban, airport, resort, rotels, floating hotels, boatels.

• Based on Size: Small (less than 25 rooms), medium (25-99), large (100-299), mega (more than 299).

• Based on Target Market: Commercial, convention, suite, casino hotels.

• Based on Level of Service: Economy/budget, mid-market, luxury hotels.

• Based on Star Rating: Ranges from 1 to 7 stars.

• Based on Length of Stay: Transit hotels, residential, semi-residential.

• Based on Theme: Heritage, ecotels, boutique hotels, spas.

• Based on Ownership and Affiliation: Independent hotels, chain hotels, timeshare, and condominium hotels.

Mission and Vision Statements

• Define an organization's purpose, primary objectives, and aspirations.

• Clear statements can motivate teams and direct the organization towards its goals.

Types of Rooms Division in Hotels

• Front Office: Responsible for guest arrivals and departures, revenue generation.

• Reservations: Focus on bookings and room availability.

• Housekeeping: Keeps hotel premises clean, ensuring rooms are ready for sale.

• Night Audit: Reconciles financial transactions at night.

• Security: Ensures safety of hotel guests and staff.

Roles in the Rooms Division

• Rooms Division Manager: Oversees staff and operations of the rooms division, maintains communications within the hotel.

• Front Office Manager: Handles daily operations and guest relations at the front desk.

• Executive Housekeeper: Manages housekeeping staff and maintains cleanliness standards.

Housekeeping Management

• Essential for operational efficiency, includes staff deployment and management of cleaning supplies and services.

• Tools include trolleys for cleaning supplies, vacuum cleaners, and laundry service protocols.

Types of Linens and Sizes

• Bed Linen: Hygiene and comfort purposes - includes sheets, pillow covers.

• Table Linen: Covers for tables, including tablecloths and napkins.

• Bath and Kitchen Linen: Towels and other fabric items for drying and cleaning.

• Standard Sizes: Size specifications for bed sheets, pillowcases, bath items, and table linens including measurements in inches and feet.

Bed Types and Sizes

• Single Bed: 3 feet wide, 6 feet 3 inches long.

• Double Bed: 54 x 75 inches (full size).

• Queen Size Bed: 60 x 80 inches.

• King Size Bed: 76 x 80 inches.

• California King Bed: Longer and narrower than standard king beds.