burinsess year 12 term 1 flash cards
Example Paragraph:
Firstly, managing inputs efficiently allows a business to reduce costs and improve reliability, supporting competitive advantage. Inputs such as materials, labour, technology, and facilities must be chosen and used strategically to maximise productivity and minimise waste. For example, selecting reliable suppliers and investing in skilled staff or automation enhances operational consistency and reduces delays. At Officeworks, strong supplier partnerships and global sourcing help the company secure cost-effective materials and products, supporting its low-price model while maintaining stock reliability—an example of how input management strengthens market competitiveness.
2. Optimising Transforming Processes
Streamlined production improves speed and accuracy.
Reduces lead times and operational errors.
Technology and automation increase efficiency and consistency.
Continuous improvement (monitoring) reduces waste and keeps operations competitive.
Enables fast responses to market changes.
Officeworks Case Study
Uses real-time inventory tracking to streamline operations.
Automated replenishment systems improve accuracy and speed.
Efficient in-store and online systems enhance workflow and responsiveness.
Example Paragraph:
Secondly, optimising transforming processes ensures faster, more efficient, and higher-quality production, enhancing a business’s ability to differentiate or lead on cost. Streamlined sequencing, scheduling, monitoring, and technology use reduce errors, shorten lead times, and increase output consistency. Businesses that use continuous improvement methods, automation, or digital systems can respond quickly to market changes and customer needs. Officeworks demonstrates this through its automated replenishment systems and real-time inventory tracking, which improve operational speed and accuracy. These innovations allow the company to maintain high product availability and efficient workflows, enhancing both customer satisfaction and cost efficiency.
3. Managing Outputs
High-quality final products/services build customer satisfaction and loyalty.
Reliable delivery and post-sale support strengthen brand reputation.
Efficient distribution ensures fast, consistent service.
Innovation in product/service design supports differentiation.
Officeworks Case Study
Offers fast click-and-collect and reliable home delivery to meet customer expectations.
Provides customised printing services, supporting product differentiation.
Maintains high service standards to reinforce customer trust and brand loyalty.
Example Paragraph:
Finally, effective management of outputs—including product quality, delivery, warranties, and customer service—supports long-term competitive advantage by building strong customer loyalty. High-quality outputs enhance brand reputation, while efficient distribution ensures customers receive products reliably and quickly. Businesses that innovate in output design and delivery can also differentiate themselves in crowded markets. For example, Officeworks strengthens its competitive position through services such as fast click-and-collect, reliable home delivery, and customised printing solutions. These output-focused strategies help Officeworks offer both convenience and product variety, contributing significantly to its continued success.