267- Generate Insights

Purpose of Analysis Phase

• Examine gathered data to uncover root causes of observed issues.
• Key question: “Why did this problem occur?” to enable actionable insights.

Brainstorming

• Gather team; share ideas rapidly to surface potential causes.
• Common formats:
  • Free-for-all: open discussion.
  • Round-robin: each member contributes in turn.

“Five Why” Technique

• Ask “Why?” about the problem 5 sequential times.
• Drills down to the underlying root cause (e.g., inadequate resources → poor training → system failure).
• Stop when a fundamental, actionable cause is reached.

Fishbone (Ishikawa) Analysis

• Visual diagram shaped like a fish; head = problem, bones = cause categories.
• Typical categories: People, Process, Environment, Materials, Equipment, Management.
• Helps list and group multiple contributing factors (e.g., workload, anxiety, poor study materials leading to exam failure).

Dot-Voting Prioritization

• Participants receive dots/stickers to vote on listed causes.
• Highest-voted causes become focus for corrective action.

Key Takeaways

• Combine brainstorming to generate causes, Five Why or Fishbone to reach root causes, then Dot Voting to prioritize.
• End goal: clear, agreed-upon root causes that guide targeted solutions.