Aveda Spa Service Cycle

A four step procedure ensuring a good experience for each gust

1- connect

2- discover needs

3- provide solutions

4- confirm

Step one : connect 🫂

• builds trust and sets tone for service

• Want to build warm inviting experience

• FIRST IMPRESSIONS

• Welcome greeting

• Introduce yourself

• Comforting tea

• Aromatic steam towel

• Aromatic foot bath ritual

  x Even if a guest isn’t being the nicest it is important tire min positive polite and kind throughout the service

  x Always keep every small detail in mind, think how you would feel, top priority is to make guest comfortable

Step two: discover needs🗣

(Ask and look )

• preform consultation

• Preform sensory journey

  x which scent will be added throughout the service

• Connecting ritual

• x every service must be done with intention

• Preform Purifications 🧼

  x cleansing stage and first touch)

• Complete Skin Analysis

• Share the focus

  x Please please please ask questions and figure out how to tailor every service to each client in some way, they need to feel they got their moneys worth and that you aren’t just going through the motions

  x The facial depends on skin analysis ALWAYS

  x Use this step to educate your client and search for main concern

Step three: Provide Solutions 🧴

( the actual treatment)

• Facial Process

  x Exfoliation

  x Skin Balancing

  x Correction

  x Protection

• Transitioning Ritual

  x allows guest to exit out of transitioning room in an invigorating exit

  • gives a nice stretchy and caring and flowy exit

Step four: confirm✔

• show guest skin results with handheld mirror

• Present treatment plan/series

• Finishing touch ritual

• Present home care plan

  x if you don’t recommend what to do once they leave they’ll find someone they will,

  x we want to give them professional advice to maintain results

• Preform gallery walk

• Pre-book next service

Tips from Ms. Z <3

(Regarding step three, attempt to educate guest through all steps of service)

Pay attention to what product guest are using, are they seeking the benefits —→ “ is see the dryness your talking about, is the gel cleanser smells good but it could be adding to the tightness and dryness that your feeling” try to incorporate what’s good for them “hey I’m gonna use a cream cleanser on you it’s what I would love you to use at home to help treat that tightness and dry ness. I want you to pay attention to how it feels on your skin and the scent” now bring it back up at retail now that they’ve been educated and showed a new way that’s their usual tell them how “the gel cleanser shave higher content of alcohol drying it out a bit more where’s as the cream cleanser contains more butter than the gel hydrating you a bit more “

^^^Ex using gel cleanser at home cuss smells good but they actually have dry skin