Stakeholders Overview

• Stakeholders: Any individual or group that can affect or be affected by an organization's actions.

Internal Stakeholders

• Internal stakeholders are individuals or groups that work within the business. They include:

  • Employees: The workforce of the organization.

  • Managers: Individuals who oversee operations and teams.

  • Shareholders: Investors who own shares in the company.

External Stakeholders

• External stakeholders are individuals or groups that exist outside the organization. They can include:

  1. Customers: Users of the company's products or services.

  2. Pressure Groups: Organizations that seek to influence the company into specific behavior or practices.

  3. Government: Regulatory bodies that impose rules and regulations affecting the business.

  4. Local Communities: Residents and groups located around the business that may be impacted by its operations.

  5. Debtors: Individuals or entities that owe money to the organization.

  6. Suppliers/Creditors: Entities that provide goods/services and may extend credit to the organization.

  7. Competitors: Other businesses that offer similar products or services in the market.

  8. Labour/Trade Unions: Organizations representing the workforce in negotiations with employers.

Conflicts Between Stakeholders

• Conflicts can arise due to the mutually exclusive and incompatible interests of different stakeholders.

Stakeholders Mapping

• Stakeholders can be categorized based on their level of interest and power:

  • High Power, Low Interest: Keep Satisfied

  • High Power, High Interest: Key Players

  • Low Interest, Low Power: Minimal Effort

  • High Interest, Low Power: Keep Informed