AIO (Activities, Interests, and Opinions) Survey: Used by market researchers to build consumer profiles evaluating:
Activities: Daily habits or routines of customers.
Interests: Passions and driving motivations behind consumer behavior.
Opinions: Views on topics, products, or services relevant to the market.
Key Role Players:
Doctors and Specialists: Influence which products are prescribed based on their habits.
Medical Aids/Insurance: Determine accessibility of treatments and products.
Pharmacists and Nurses: Guide customers in their choices of medications and treatments.
OTC Businesses and Everyday Customers: Involved in the purchase of over-the-counter medications and wellness products.
Importance of Competitor Analysis:
Ensures market gap is filled by analyzing competitor presence.
Steps in Competitor Analysis:
Total Market: Assess the overall market and customer segments occupied by existing products.
Direct Competitors: Identify direct competitors and understand their offerings and performance.
Substitutes & Alternatives: Research substitute products that meet similar needs.
Product Features & Benefits: Compare product features to identify unique selling points.
Pricing: Analyze price points against competitors including unit or dosage pricing.
Competitor Activities: Monitor marketing efforts, product launches, and changes in the market.
Factors Influencing Product Pricing:
Company Policy: Aligns pricing with strategic goals.
Market Penetration: Low pricing to quickly capture market share.
Profitability: Premium pricing to deliver quality and value.
Competitive Positioning: Price alignment with competitors to remain competitive.
Exchange Rates: Affects pricing for global companies based on currency fluctuations.
Marketplace Price and Product Positioning: Prices reflect perceived value in comparison to competitors.
Regulating Authorities: Influence through cost-effectiveness analyses in pharmaceuticals.
Pricing Objectives:
Earning Targeted ROI: Set ROI targets to ensure profitability (e.g., 10% ROI in the first year).
Maximizing Profits: Aim for highest revenue through price adjustments or cost management.
Value Communication: Price communicates perceived value, impacting brand image.
Purpose of Discounts:
Maximizing Sales: Short-term revenue generation through discounts.
Maximizing Market Share: Lowered prices to capture larger market segments, potentially sacrificing profits.
Maintaining Status Quo: Price adjustments to stay competitive.
Examples of Discounts:
Quantity Discounts: Reduced prices for bulk purchases.
Seasonal Discounts: Price reductions during specific times to encourage sales.
Cash Discounts: Lower prices for early payments.
Pricing Strategy Consideration:
A new drug may utilize market penetration pricing; set ROI objectives; adapt to regulatory pricing constraints.
Purpose: Evaluate internal and external environments to make informed decisions.
Key Components:
Internal Factors:
Strengths: Competitive advantages (e.g., skilled workforce).
Weaknesses: Areas for improvement (e.g., poor customer service).
External Factors:
Opportunities: Exploitable external trends (e.g., emerging market demand).
Threats: External challenges (e.g., economic downturns).
Helps identify target market segments, product positioning, and achievable objectives.
Aligns strengths with opportunities for effective strategy development and prioritization of tactics.
A detailed plan to ensure market success focused on customer benefits and addressing needs.
Key Elements:
Selling Solutions: Address customer challenges rather than just pushing products.
Explosion of Product Options: Customized therapies for diverse patient needs.
Product Configuration: Tailored products to create additional value.
Expertise Categories:
Product Development: Continuous improvement focus.
Performance Data: Knowledge of product specifications and efficacy.
Maintenance and Service: Handling post-sale support.
Pricing and Delivery: Efficient logistics and pricing strategies.
Sources of Knowledge: Include literature, client feedback, and real-world use.
Successful presentations translate features into benefits for the customer.
Effective techniques include using bridge statements and avoiding information overload.
Focus on understanding customer needs to deliver tailored solutions.
Develop product and company expertise to effectively communicate value during interactions.