Week 2 Workshop Slides

Individual Differences in Consumer & Organizational Behaviour

Workshop Overview

• Course: Consumer & Organisational Behaviour BUSS505

• Focus: Understanding personality traits and emotional intelligence.

Learning Outcomes

1. Understand the Big 5 personality traits.

2. Explore the concept of emotional intelligence.

3. Identify workplace behaviours related to emotional intelligence.

4. Preparation for OB Applied case questions.

Introduction to Personality

• Definition: Personality is a consistent pattern of thoughts, emotions, and behaviours that distinguish an individual.

• Components:

  • External traits: Observable behaviours.

  • Internal states: Thoughts and values inferred from behaviours.

• Personality is not fixed; it can vary based on situational contexts.

The Big Five Personality Traits

• Trait Model: Known as OCEAN (Openness, Conscientiousness, Extraversion, Agreeableness, Neuroticism).

• Reliability: Widely accepted and used in psychological assessment.

• Scoring: Methods available for measuring each trait through a self-assessment test (Big 5 test).

Measuring Personality Scores

• Test Administration:

  • Use the online Big 5 test available at provided link.

  • Reverse Scoring: Some items require reverse points for correct scoring (e.g., scoring low for reserved means high extraversion; adjust scores accordingly).

Reflecting on Personality Scores

• Consider the scores for each trait:

  • High vs. Low scoring traits.

  • Reflection on surprising scores and their implications on behaviour.

OB Applied Case Questions

• Question 1a: Assessing behaviours associated with each of the Big Five traits in a specific individual (e.g., Rebecca).

  • Provide evidence from case studies to support conclusions.

Understanding Emotional Intelligence

• Definitions:

  • Mental Ability Models: EI as a set of cognitive abilities related to emotion.

  • Competency Model: EI as learned capabilities that can be improved.

• Mayer-Salovey-Caruso Emotional Intelligence Test

  • Key components tested: Perception, facilitation, understanding, and management of emotions.

  • Note: The brief test in class is not a definitive measure but illustrates question formats.

Assignment Guidance

• Question 1b: Find a relevant journal article linking emotional intelligence and organizational behaviour.

  • Outline key findings and provide proper APA citations.

Resources for Further Exploration

• Explore various free online emotional intelligence tests for self-assessment, such as those from Psychology Today and Mind Tools.

Case Study: High Emotional Intelligence in Music

• Example: Analysis of emotional intelligence in the collaboration between Charli XCX and Lorde reflects the key competencies through their interactions and music.

  • Highlights of emotional management, awareness, and social skills exhibited during their collaboration.

Emotions in Interpersonal Conflicts: Kendrick vs. Drake

• Overview of Conflict:

  • Demonstrates low emotional intelligence with behaviours such as revenge-driven actions and inability to manage emotions.

  • Each artist's response reflects self-awareness, self-regulation, empathy, and relationship management challenges.

Conclusion

• Recognising the importance of understanding personality traits and emotional intelligence in enhancing workplace interactions and personal relationships.