T

[SEPT 29, 2025]

  • recognition of problem or need → determination of the characteristics of the item and the quality needed

  • who is satisfied by the procurement officer(?)

    • service - facilitation of purchasing activity

    • immediate end-user - immediate na gumagamit ng products

      • ex. sa hospital, end user is doctor (gagamit) pero end consumer ang patient

      • doctor bc they understand the specs

  • Common issue: perforance feedback and evaluation - u have to be there for your customers

  • Add value by being there

  • You have to listen