Attribution
the process of explaining one's own behavior and the behavior of others
Dispositional Attributions
attributions that explain someone's behavior in terms of factors internal to the person, such as traits or preferences
Situational Attributions
explanations of people's behavior that refer to external events, such as the weather, luck, accidents, or other people's actions
Explanatory Style
A person's characteristic way of explaining his experiences. Consistently attributing bad experiences to internal, global, and stable causes may increase vulnerability to depression.
Actor-Observer Bias
the tendency to blame our actions on the situation and blame the actions of others on their personalities
Fundamental Attribution Error
the tendency for observers, when analyzing another's behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition
Self-Serving Bias
the tendency for people to take personal credit for success but blame failure on external factors
Mere Exposure Effect
the phenomenon that repeated exposure to novel stimuli increases liking of them
Self-Fulfilling Prophecy
a belief that leads to its own fulfillment
Social Comparison
evaluating one's abilities and opinions by comparing oneself with others
Relative Deprivation
the perception that one is worse off relative to those with whom one compares oneself
Stereotype
A generalized belief about a group of people
Cognitive Load
The amount of a person's cognitive resources needed to carry out a particular cognitive task.
Prejudice
preconceived opinion that is not based on reason or actual experience
Discrimination
unjustifiable negative behavior toward a group and its members
Implicit Attitudes
attitudes that influence a person's feelings and behavior at an unconscious level
Just-World Phenomenon
the tendency for people to believe the world is just and that people therefore get what they deserve and deserve what they get
Out-Group Homogeneity Bias
our tendency to see out-group members as being pretty much all alike
In-Group Bias
the tendency to favor one's own group
Ethnocentrism
Belief in the superiority of one's nation or ethnic group.
Belief Perserverance
clinging to one's initial conceptions after the basis on which they were formed has been discredited
Confirmation Bias
a tendency to search for information that supports our preconceptions and to ignore or distort contradictory evidence
Cognitive Dissonance
Inner tension that a consumer experiences after recognizing an inconsistency between behavior and values or opinions
Social Norms
expected standards of conduct, which influence behavior
Social Influence Theory
theory that powerful social influences can produce a state of hypnosis
Normative Social Influence
influence resulting from a person's desire to gain approval or avoid disapproval
Informational Social Influence
influence resulting from one's willingness to accept others' opinions about reality
Persuasion
A kind of speaking or writing that is intended to influence people's actions.
Elaboration Likelihood Model
model of persuasion stating that people will either elaborate on the persuasive message or fail to elaborate on it and that the future actions of those who do elaborate are more predictable than those who do not
Central Route of Persuasion
occurs when interested people focus on the arguments and respond with favorable thoughts
Peripheral Route Persuasion
occurs when people are influenced by incidental cues, such as a speaker's attractiveness
Halo Effect
tendency of an interviewer to allow positive characteristics of a client to influence the assessments of the client's behavior and statements
Foot-in-the-Door Technique
the tendency for people who have first agreed to a small request to comply later with a larger request
Door-in-the-Face Technique
asking for a large commitment and being refused and then asking for a smaller commitment
Conformity
Adjusting one's behavior or thinking to coincide with a group standard.
Obedience
A form of compliance that occurs when people follow direct commands, usually from someone in a position of authority
Culture
Beliefs, customs, and traditions of a specific group of people.
Collectivism
giving priority to the goals of one's group (often one's extended family or work group) and defining one's identity accordingly
Individualism
giving priority to one's own goals over group goals and defining one's identity in terms of personal attributes rather than group identifications
Multiculturalism
a condition in which ethnic groups exist separately and share equally in economic and political life
Group Polarization
the enhancement of a group's prevailing inclinations through discussion within the group
Groupthink
the mode of thinking that occurs when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives
Diffusion of Responsibility
the tendency for individuals to feel diminished responsibility for their actions when they are surrounded by others who are acting the same way
Social Loafing
the tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable
Deindivuation
the loss of self-awareness and self-restraint occurring in group situations that foster arousal and anonymity
Social Facilitation
stronger responses on simple or well-learned tasks in the presence of others
False Consensus Effect
the tendency to overestimate the extent to which others share our beliefs and behaviors
Social Trap
a situation in which the conflicting parties, by each rationally pursuing their self-interest, become caught in mutually destructive behavior
Superordinate Goals
shared goals that override differences among people and require their cooperation
Industrial/Organizational Psychology
the application of psychological concepts and methods to optimizing human behavior in workplaces
Prosocial Behavior
positive, constructive, helpful behavior. The opposite of antisocial behavior
Altruism
unselfish regard for the welfare of others
Social Responsibility Norm
an expectation that people will help those dependent upon them
The Bystander Effect
the tendency for any given bystander to be less likely to give aid if other bystanders are present
Reciprocity Norm
an expectation that people will help, not hurt, those who have helped them