Chapter Five

Key Terms

• Action Plan

• Business Plan

• Cascading Goals

• Contingency Plans

• Goal

• Long-term Goals

• Management by Objectives (MBO)

• Means-End Chain

• Mission

• Mission Statement

• Objective

• Operating Plan

• Operational Goals

• Operational Planning

• Plan

• Planning

• Planning/Control Cycle

• Short-term goals

• SMART Goal

• Strategic Goal

• Strategic Management

• Strategic Planning

• Strategy

• Tactical Goals

• Tactical Planning

• Values Statement

• Vision

• Vision Statement