C

Exam - 230314

Question 1

  • Project: Renovating road infrastructure of Arlanda airport.
  • Budget: 20000 KSEK.
  • Duration: 12 months.
  • Goal: Improve roads and parking due to increased traffic.
  • Funding: Split between government and Arlanda Airport.

1a) Communication Plan:

  • Targets: Minimum 6 groups, including external (e.g., municipality).
  • Reference: Chapters 6 and 12 in Tonnquist.

1b) Sustainability Aspects:

  • Address economic, social, and environmental dimensions.
  • Economic: Project scope meeting stakeholder needs, sustainable methods being economical, cost of measuring indexes included in budget.
  • Social: Staff feedback on work-life balance, fair management, staff in communication loop.
  • Environmental: Green design, risk mitigation for environment, measuring carbon footprint.

Question 2

  • Project: Mobile application development.
  • Conflict: Designers (aesthetics) vs. Developers (functionality).
  • Impact: Delays and tension.

2a) Conflict Resolution Strategies:

  • Monitoring: Identify conflict cause and intervene.
  • Mediating: Facilitate communication for a mutually acceptable solution.
  • Arbitrating: Project manager makes a decision if needed.
  • Competing: Force one side to accept the other's view (can lead to resentment).
  • Collaborating: Find a solution meeting both needs (time-consuming).
  • Compromising: Incorporate both aesthetics and functionality (may dissatisfy both sides).
  • Avoiding: Delegate or postpone (negative long-term).
  • Accommodating: Give in to one side (can lead to feeling unappreciated)

2b) Explicit and Tacit Knowledge:

  • Explicit Knowledge: Easily articulated and shared (documents, manuals).
    • Examples: Design specifications, coding standards.
  • Tacit Knowledge: Personal, experiential, and context-dependent (difficult to articulate).
    • Examples: Designer's intuition, developer's expertise.
  • Application:
    • Share explicit knowledge (design specs, standards).
    • Share tacit knowledge (design reviews, code walkthroughs).
    • Create shared understanding through discussions.
    • Encourage respectful communication.
    • Mediation if necessary.
    • Clear deadlines and monitoring.

Question 3

  • Leadership styles depend on group members' capacity and willingness.
  • Hersey’s leadership styles:
    • S1 Telling: Directive, less supportive.
    • S2 Selling: Supportive and directive.
    • S3 Participatory: Supportive, less directive.
    • S4 Delegatory: Neither supportive nor directive.

3a)

  • Team member uncertain on a task within her competence.
  • Best choice: A - Listen and give feedback (S3 Participatory).

3b)

  • Team positive about new routines but unsure how to implement.
  • Best choice: B - Lead introduction but involve team (S2 Selling).

3c)

  • Employee presents a promising proposal based on prior success.
  • Best choice: D - Let her execute the initiative without direct involvement (S4 Delegatory).

Question 4

  • Group development models (e.g., Tuckman & Jensen).
  • Tuckman & Jensen's phases: Forming, Storming, Norming, Performing, Adjourning.

4a) Pros and Cons of Working with the Same Team

  • Pros:
    • Skips or shortens Forming, Storming, and Norming phases.
    • Faster transition to Performing phase.
  • Cons:
    • Avoids valuable conflict and renegotiation of roles.
    • Can lead to 'group think' and lack of innovation.