Exam - 230314

Question 1

• Project: Renovating road infrastructure of Arlanda airport.

• Budget: $20000$$$20000$$ KSEK.

• Duration: 12 months.

• Goal: Improve roads and parking due to increased traffic.

• Funding: Split between government and Arlanda Airport.

1a) Communication Plan:

• Targets: Minimum 6 groups, including external (e.g., municipality).

• Reference: Chapters 6 and 12 in Tonnquist.

1b) Sustainability Aspects:

• Address economic, social, and environmental dimensions.

• Economic: Project scope meeting stakeholder needs, sustainable methods being economical, cost of measuring indexes included in budget.

• Social: Staff feedback on work-life balance, fair management, staff in communication loop.

• Environmental: Green design, risk mitigation for environment, measuring carbon footprint.

Question 2

• Project: Mobile application development.

• Conflict: Designers (aesthetics) vs. Developers (functionality).

• Impact: Delays and tension.

2a) Conflict Resolution Strategies:

• Monitoring: Identify conflict cause and intervene.

• Mediating: Facilitate communication for a mutually acceptable solution.

• Arbitrating: Project manager makes a decision if needed.

• Competing: Force one side to accept the other's view (can lead to resentment).

• Collaborating: Find a solution meeting both needs (time-consuming).

• Compromising: Incorporate both aesthetics and functionality (may dissatisfy both sides).

• Avoiding: Delegate or postpone (negative long-term).

• Accommodating: Give in to one side (can lead to feeling unappreciated)

2b) Explicit and Tacit Knowledge:

• Explicit Knowledge: Easily articulated and shared (documents, manuals).

  • Examples: Design specifications, coding standards.

• Tacit Knowledge: Personal, experiential, and context-dependent (difficult to articulate).

  • Examples: Designer's intuition, developer's expertise.

• Application:

  • Share explicit knowledge (design specs, standards).

  • Share tacit knowledge (design reviews, code walkthroughs).

  • Create shared understanding through discussions.

  • Encourage respectful communication.

  • Mediation if necessary.

  • Clear deadlines and monitoring.

Question 3

• Leadership styles depend on group members' capacity and willingness.

• Hersey’s leadership styles:

  • S1 Telling: Directive, less supportive.

  • S2 Selling: Supportive and directive.

  • S3 Participatory: Supportive, less directive.

  • S4 Delegatory: Neither supportive nor directive.

3a)

• Team member uncertain on a task within her competence.

• Best choice: A - Listen and give feedback (S3 Participatory).

3b)

• Team positive about new routines but unsure how to implement.

• Best choice: B - Lead introduction but involve team (S2 Selling).

3c)

• Employee presents a promising proposal based on prior success.

• Best choice: D - Let her execute the initiative without direct involvement (S4 Delegatory).

Question 4

• Group development models (e.g., Tuckman & Jensen).

• Tuckman & Jensen's phases: Forming, Storming, Norming, Performing, Adjourning.

4a) Pros and Cons of Working with the Same Team

• Pros:

  • Skips or shortens Forming, Storming, and Norming phases.

  • Faster transition to Performing phase.

• Cons:

  • Avoids valuable conflict and renegotiation of roles.

  • Can lead to 'group think' and lack of innovation.