Recording-2025-02-10T23:01:46.735Z

Choosing Business Processes

• Importance of selecting appropriate business processes for products and services.

• Business processes must:

  • Add value to products/services.

  • Create a competitive advantage.

Standardized Set of Activities

• Business processes are organized activities that lead to fulfilling customer orders.

• Each step in the process must be clearly defined and depicted.

• Transformation of inputs (raw materials) into outputs (finished products or services):

  • Inputs: Raw materials necessary for production.

  • Outputs: Final products/services delivered to customers.

Categories of Business Processes

• Customer-Facing Processes:

  • Visible to external customers.

  • Example: Marketing campaigns result in products/services received by customers.

• Business-Facing Processes:

  • Invisible to external customers.

  • Example: Employee training at Amazon for processing orders.

Business Process Modeling (BPM)

• Activity of creating flowcharts to visualize work processes.

• Ensures stakeholders understand the process before decisions are made.

• Process maps help achieve business objectives.

Types of Business Process Models

As-Is Model

• Represents the current state of a business process without any improvements.

• Important to document before making any changes.

Process Improvement Strategies

1. Automation:

   • Computerizing manual tasks for efficiency.

2. Streamlining:

   • Simplifying and eliminating unnecessary steps in processes.

3. Reengineering:

   • Redesigning the process from start to finish to enhance efficiency.

   • Identifying gaps in the current process and creating new, efficient processes.

Flowchart Basics

• Ovals represent the start and end of processes in flowcharts.

• Rectangles represent each step in the process.

• Arrows indicate the flow of the process.

Group Project Assignment

• Discuss broken processes encountered in college and outside.

• Identify inefficient or ineffective processes causing difficulties.