Recording-2025-02-10T23:01:46.735Z
Choosing Business Processes
Importance of selecting appropriate business processes for products and services.
Business processes must:
Add value to products/services.
Create a competitive advantage.
Standardized Set of Activities
Business processes are organized activities that lead to fulfilling customer orders.
Each step in the process must be clearly defined and depicted.
Transformation of inputs (raw materials) into outputs (finished products or services):
Inputs: Raw materials necessary for production.
Outputs: Final products/services delivered to customers.
Categories of Business Processes
Customer-Facing Processes:
Visible to external customers.
Example: Marketing campaigns result in products/services received by customers.
Business-Facing Processes:
Invisible to external customers.
Example: Employee training at Amazon for processing orders.
Business Process Modeling (BPM)
Activity of creating flowcharts to visualize work processes.
Ensures stakeholders understand the process before decisions are made.
Process maps help achieve business objectives.
Types of Business Process Models
As-Is Model
Represents the current state of a business process without any improvements.
Important to document before making any changes.
Process Improvement Strategies
Automation:
Computerizing manual tasks for efficiency.
Streamlining:
Simplifying and eliminating unnecessary steps in processes.
Reengineering:
Redesigning the process from start to finish to enhance efficiency.
Identifying gaps in the current process and creating new, efficient processes.
Flowchart Basics
Ovals represent the start and end of processes in flowcharts.
Rectangles represent each step in the process.
Arrows indicate the flow of the process.
Group Project Assignment
Discuss broken processes encountered in college and outside.
Identify inefficient or ineffective processes causing difficulties.