10.1 current legislation

consumer rights act 2015 - designed to ensure that all products must be:

• of satisfactory quality

• in full working order

• that they are fit for purpose

• as described by the retailer

legislation applies to all products
allows consumers to have products repaired or replaced if they fail to meet criteria
sometimes consumer may ask for a refund
some of these rights also extend for the first 6 months of ownership

sale of goods 1979 - largely been replaced by 2015 act but still applies to products bought before 2015goods need to be as described, of satisfactory quality, fit for purpose