Chapter 14 Flashcards

Leadership for Performance Excellence

• Leadership is the ability to positively influence people and systems to achieve meaningful results.
  • Leaders establish clear quality values and integrate them into the organization's strategy.

Key Leadership Competencies

• Six key leadership competencies are:
  • Navigator
  • Communicator
  • Mentor
  • Learner
  • Builder
  • Motivator
• These competencies rely on personal leadership characteristics.
  • Accountability
  • Courage
  • Humility
  • Integrity
  • Creativity
  • Perseverance
  • Well-being
• These competencies are reflected in the Leadership category of the Baldrige criteria.

Strategic Leadership

• Strategic leadership involves:
  • Anticipating
  • Envisioning
  • Maintaining flexibility
  • Thinking strategically
  • Collaborating to initiate changes for a viable future and competitive advantage.

Leadership System

• The leadership system encompasses:
  • How leadership is exercised throughout the company.
  • Key decision-making processes, communication, and execution at all levels.
  • Mechanisms for leadership development.
  • Guidance on behaviors and practices.
• An effective leadership system:
  • Creates clear values.
  • Sets high performance expectations.
  • Builds loyalty and teamwork.
  • Encourages initiative and risk-taking.
  • Subordinates organization to purpose and function.

Leadership Theories

• Contemporary and emerging leadership theories include:
  • Attributional
  • Transactional (charismatic)
  • Transformational
  • Substitutes for leadership
  • Emotional intelligence theories
• The purpose of leadership theories is to explain differences in leadership styles and contexts, providing guidance to senior leaders in pursuing performance excellence.

Governance and Corporate Social Responsibility (CSR)

• Governance:
  • The system of management and controls for stewardship of an organization.
  • Includes approving strategic direction, monitoring CEO performance, succession planning, financial auditing, executive compensation, disclosure, and shareholder reporting.
• Corporate Social Responsibility (CSR):
  • Responsibility to the public through good citizenship practices.
  • Includes ethics, corporate governance aspects, and protection of public health, safety, and the environment.
  • CSR has become a strategic imperative and a competitive necessity.