Chapter 14 Flashcards

Leadership for Performance Excellence

  • Leadership is the ability to positively influence people and systems to achieve meaningful results.
    • Leaders establish clear quality values and integrate them into the organization's strategy.

Key Leadership Competencies

  • Six key leadership competencies are:
    • Navigator
    • Communicator
    • Mentor
    • Learner
    • Builder
    • Motivator
  • These competencies rely on personal leadership characteristics.
    • Accountability
    • Courage
    • Humility
    • Integrity
    • Creativity
    • Perseverance
    • Well-being
  • These competencies are reflected in the Leadership category of the Baldrige criteria.

Strategic Leadership

  • Strategic leadership involves:
    • Anticipating
    • Envisioning
    • Maintaining flexibility
    • Thinking strategically
    • Collaborating to initiate changes for a viable future and competitive advantage.

Leadership System

  • The leadership system encompasses:
    • How leadership is exercised throughout the company.
    • Key decision-making processes, communication, and execution at all levels.
    • Mechanisms for leadership development.
    • Guidance on behaviors and practices.
  • An effective leadership system:
    • Creates clear values.
    • Sets high performance expectations.
    • Builds loyalty and teamwork.
    • Encourages initiative and risk-taking.
    • Subordinates organization to purpose and function.

Leadership Theories

  • Contemporary and emerging leadership theories include:
    • Attributional
    • Transactional (charismatic)
    • Transformational
    • Substitutes for leadership
    • Emotional intelligence theories
  • The purpose of leadership theories is to explain differences in leadership styles and contexts, providing guidance to senior leaders in pursuing performance excellence.

Governance and Corporate Social Responsibility (CSR)

  • Governance:
    • The system of management and controls for stewardship of an organization.
    • Includes approving strategic direction, monitoring CEO performance, succession planning, financial auditing, executive compensation, disclosure, and shareholder reporting.
  • Corporate Social Responsibility (CSR):
    • Responsibility to the public through good citizenship practices.
    • Includes ethics, corporate governance aspects, and protection of public health, safety, and the environment.
    • CSR has become a strategic imperative and a competitive necessity.