HR P2
You manage a successful restaurant chain in the United States. Ten years ago, you expanded your restaurant operations by opening restaurants in Brazil and Argentina. Now you are looking to expand into Mexico. One of your managers, Allen, worked in your home office in Chicago but oversaw the Brazil launch. Having completed the Brazil assignment, Allen is now back in Chicago. To help open restaurants in Mexico, you are planning on sending Allen from Chicago to Mexico. How would we describe Allen's role in Mexico?
Host-country national
Transnational team
Home-country national
Third-country national
In a job ad you are reading, it states, "This is an exempt position." What does this generally refer to?
Employees must submit an application to the HR department to be non-exempt
The position is exempt from union rights
The position is considered exempt according to the Fair Labor Standards Act
The position is exempted from an international rotation or special assignment
This position is exempted for the first ninety days and then it becomes non-exempt
Which of the following are forms of pay equity? (Select 3)
Internal equity
Partial equity
Individual equity
External equity
Competitor equity
Peer equity
You have been appointed as the Training and Development Manager at NewWave Industries, a company specializing in cutting-edge software development. NewWave Industries has identified the need for a targeted training program to enhance the skills of its employees. However, before initiating the training, you need to identify the specific individuals who require training. This process involves a detailed examination to determine the employees who will benefit the most from the program. What is this process called?
Skills Gap Assessment
Person analysis
"Whole vs. Part" learning
Hard skills training
Organization analysis
Which federal agency oversees private sector labor relations in the United States?
The Department of Employee Relations
The Department of Labor
The National Labor Relations Board
The National Mediation Board
"We accept that unions are beneficial in some sectors, just not our own. Yet we know that some people may wish to join a union to receive the benefits and wage schedule in our unionized stores. Accordingly, we will be extending those terms and conditions to all of our stores." This statement reflects what sort of management response:
Union favoritism
Union removal
Union acceptance
Union substitution
You have been appointed as the Human Resources Manager of a rapidly growing technology company, TechFusion Inc. The company is planning to roll out a comprehensive training program to enhance the skills and knowledge of its employees in order to keep up with industry advancements. However, before implementing the program, you interview several key stakeholders and members of the company. During your interviews, you learn that the company has underinvested in its technical training tools, such as video and web training. What is the appropriate term for your actions at TechFusion?
Contamination
Organization analysis
Person analysis
Soft skills analysis
Your company is looking to implement a new retirement plan to attract high-performing employees. You conducted a survey of your top-performers to determine what they would want in a retirement plan. Overwhelmingly, they want stability in retirement; having lived through the financial crisis and COVID-19 selloff, your employees want certainty in their retirement plans. "I just can't trust my money to the stock market again" is the general sentiment of your employees. Using this information, what type of retirement plan would best suit your employees?
401(k) plans
Defined selection plans
371(z) plans
HSA plans
You are a Human Resources Manager at a global corporation, MegaCorp Inc. The company is known for its diverse business operations in various regions and countries. MegaCorp Inc. believes in providing its employees with opportunities to gain exposure and experience in different job roles and geographic locations to foster a broader skillset and a deeper understanding of their business operations. In the context of this scenario, which of the following best describes these opportunities?
Apprenticeship training
Whole vs. part learning
Blended learning
Special job assignments
On average, union members receive more compensation than their peers in non-union companies. For example, unionized housekeepers are typically paid more than non-union housekeepers. What is the difference in pay between union and non-union workers called?
Severance
Strike pay
Union wage premium
Grievance system
Effective training programs have four phases. Select the phases of an effective training program: (Select 3)
Design
Retrospective
Implementation
Needs assessment
Expansion
A larger office space is an example of non-financial compensation.
True
False
Students in HADM 2810 are filling out course evaluations. When evaluating the performance of these interactions, they are considered: (Select 3)
Not reliable because students did not provide similar evaluations of the same person’s performance
Deficient because they include multiple different elements of the course
Contaminated because they only use a 1-5 scale
Contaminated because the quality of the room is unrelated to the quality of the instruction
Not reliable because they cannot be compared across students
You are filling out a performance self-evaluation. After each question, it asks you if you feel you are doing "Very well," "Somewhat well," "Neither well nor poorly," "Somewhat poorly," or "Very poorly." What kind of performance assessment tool is this?
Mixed-standard scale
Graphic rating scale
Key determination method
Critical incident method
Last year, you were put on a performance improvement plan because you have a problem arriving at work on time. Today, after you arrived late at work again, you were terminated from work for cause. "Whatever," you think, "I'll just file for unemployment insurance." What is likely to happen if you file for unemployment insurance?
You are ineligible for unemployment insurance because you were on a performance improvement plan prior to losing your job
The government will challenge your claim because you were only employed for two years prior to filing
Your employer will challenge your unemployment claim because you were terminated for cause
You are likely to receive unemployment insurance
Meet John, an employee at Hotel Inc., a dynamic hospitality company. John is learning to master a new customer interaction routine essential for his role. His training occurs while he is working, where he gains hands-on experience and guidance from colleagues and supervisors. What would we call this type of training?
On-the-job training
Simulations
Direct instruction
Microlearning
Select all the parts of the balanced scorecard: (Select 4)
Application
Learning
Customer
Theory
Labor Unions
Power
Financial
Process
John, a retired schoolteacher, has been diligently preparing for his future. He recently obtained an insurance policy that covers the costs of assistance with daily activities, like bathing, dressing, and meal preparation, as well as potential stays in specialized facilities. What type of insurance did John likely purchase?
Elder care insurance
COBRA
Backup care insurance
Long-term care insurance
None of the above
Meet Sarah, an international assignment employee at GlobalTech Solutions. Sarah is originally from the United States but has been assigned to work at the company's branch in Tokyo, Japan, for a two-year project. As part of her compensation package, she receives a unique arrangement that aligns with her global mobility. GlobalTech Solutions pays Sarah a portion of her compensation in her home currency, the US Dollar (USD), and the remainder in the local currency, the Japanese Yen (JPY). What is this pay structure called?
Host-country pay
Split pay
Localization
Home-country pay
In conflict resolution, we often talk about interests and positions. What do these terms mean?
Interests refer to what you tell someone you want; positions are what you think they want
Interests are underlying reasons for positions
Positions are underlying reasons for interests
Positions are how you begin a dispute; interests are what you discuss after you settle a dispute
The only OECD (Organization for Economic Co-operation and Development) country in the world where paid time off is not mandatory is:
The UK
North Korea
Japan
The United States
Your hotel wants to implement a pay-for-performance plan. Each quarter, employees' performance is reviewed, and those in the top 10% receive a 5% bonus. Those in the top 1% are given stock options to buy company stock at a pre-determined price. What types of plans are these? (Select 2)
Deferred Payment
Merit-pay
Commissions
Gainsharing
Who is primarily in charge of ensuring a collective bargaining agreement is followed?
Union boss
Local union
Union federation
National union
Which of the following allows qualifying employees to take up to 12 weeks of unpaid leave to attend to a medical issue?
The ESPN Act
Title IX
The National Labor Relations Act
The Family Medical Leave Act
The Americans with Disabilities Act
SMART goals include the following elements: (Select 3)
Analytical
Action-based
Realistic
Specific
Super Important
Topical
Measurable
Organizations often acknowledge that power differentials at work can cause subordinates to not report workplace concerns, such as abusive supervisors. Accordingly, many have a person in their organization who is "outside" of the managerial hierarchy and reports directly to a very high-level person, such as the CEO. This person's only job is to handle workplace disputes. What is this conflict resolution mechanism called?
Arbitration
Mediation
Facilitation
Ombuds
You are a training and development officer at a large hotel. In recent weeks, you have received several complaints about sexual harassment from workers in housekeeping. You have decided to implement a new training module on sexual harassment to try to prevent it from occurring in your workplace. Which of the following would be the most appropriate training vehicle?
Apprenticeships
Simulations
On-the-job training
Co-op training
According to the expectancy theory, the reward must be ____ and ____.
Attainable and quantitative
Desirable and attainable
Relevant and unique
Desirable and inexpensive
Jessica, a dedicated employee at a medium-sized technology company, has been facing significant stress and personal challenges in her life. Her workload has become overwhelming, and she's struggling to maintain a healthy work-life balance. Recognizing the need for support, she has reached out to her HR department to seek assistance. What type of program or benefit would be the best match for Jessica's situation?
Employee assistance program
Employee Stock Ownership Program
Workers’ compensation insurance
Severance program
None of the above
You are the HR manager for a struggling chain of hotels. In hopes of turning around your operation, you are going to expand your operation in Austria. While analyzing the country's labor laws, you realize that workers have a right to have a representative on the corporate board. What type of labor system is this?
Codetermination
Works council
Arbitration system
Sectorial bargaining
This is a legally-required employment benefit that provides people with income after job loss.
Unemployment insurance
Defined benefit insurance
Long-term care insurance
Severance
Supplemental unemployment benefits
Which of the following are true? (Select 2)
A tell-and-sell performance management meeting is where employees fill out their 360 evaluations
A problem-solving meeting is where performance is viewed as a mutual problem between managers and employees
A tell-and-sell meeting is primarily based on threats of punishments
A tell-and-listen is where a manager tells an employee what is going well and poorly and then listens to what the employee has to say
You have been appointed as the Chief Talent Officer at Precision Solutions, a management consulting firm specializing in providing advisory services for decision-oriented and knowledge-intensive roles. Precision Solutions is looking to identify and nurture specific competencies required for their employees to excel in these positions. Before implementing any development programs, you need to assess and clearly define the essential skills and knowledge needed for these roles. What is this process called?
Competency assessment
Task analysis
Employee development
Modeling training
High performance work systems
Emma recently joined XYZ Corporation. As part of her employment package, she is immediately eligible for the company's retirement savings plan. However, she will own all of the contributions to her retirement plan only after three years of continuous service. Before that, she is not entitled to any of the employer's contributions if she leaves the company. What type of retirement plan is this?
Graduated vesting
Defined benefit plan
Cliff vesting
None of the above
True or False: The National Labor Relations Act protects employees' right to collective concerted activity for mutual aid or protection.
True
False
Select all topics of bargaining: (Select 3)
Categorical
Typical
Voluntary
Discretionary
Mandatory
Unlawful
What type of pay system allows an expat to earn a comparable amount of purchasing power in their host country compared to their home country?
Global compensation system
Home-based pay
Host-based pay
Split pay
Which of the following are not an element of an effective training program? (Select 2)
Goal
Feedback and reinforcement
Consultation
Codetermination
You hire someone off the Instacart app to grocery shop for you. The person you hire is told how much they will be paid for completing the job, no matter how long it takes. They are classified as an independent contractor and ineligible for benefits or overtime. How does Instacart pay its shoppers?
By time
Piece wage
Gainsharing
Exempt wages
Accusations that someone violated the National Labor Relations Act, such as firing a worker for supporting a union, are called:
Grievances
Unfair Labor Practices
Labor Arbitration
National Labor Relations Board
True or False: Both union and management benefit from higher total power.
True
False
A dispute has arisen between the management and an employee about wages. Both parties agree to engage a neutral third-party who will make a binding decision. What best describes the role of this third-party?
Codetermination
Arbitration
Collective bargaining
Works council
Your roommate had a bad day at work and quit without notice. How would we classify your roommate's response to workplace conflict?
Loyalty
Voice
Neglect
Exit
A properly designed wage curve will:
Be flat with respect to the point value of jobs
Decrease with the point value of jobs
Increase with the point value of jobs
Show no relationship between wage curves and the point value of jobs
In California, hotels on strike have been hiring replacement workers from gig platforms like Instawork. How would we describe this scenario?
The strike proves that management's solidarity is low
The use of replacement workers suggests the hotels have high levels of relative power
The hotels have increased in total power compared to before the strike
The use of replacement workers suggests the union has high total power
In these plans, an employee selects their benefits from a slate of options:
Backup care plans
Long-term care plans
Consolidated Omnibus Budget Reconciliation Act Plans
Cafeteria plans
True or False: Even after claiming workers' compensation, an employee can file a lawsuit against their former employer if the employer's gross negligence led to the worker's injury.
True
False
When considering an international expansion, HR typically analyzes several factors of a country that could affect its HR practices and policies. Which of the following are relevant factors to analyze? (Select 2)
Technological
Socio-cultural
Ergonomic
Parallel HR system
This law enables employees (but not managers, supervisors, or executives) to discuss their pay:
The Americans with Disabilities Act
The 1964 Civil Rights Act
The Taft-Hartley Act
The National Labor Relations Act
When there is growing inequality between the external labor market's average compensation for labor and an organization's pay bands, it can cause:
Pay compression
Red circle wages
Pay deductions
Expectancy theory
